This is the fourth part in our mini-series of stories from unsung heroes on the front lines of customer support management, who share what has helped them succeed in t...

This is the third part in our mini-series of stories from unsung heroes on the front lines of customer support management, who share what has helped them succeed in th...

This is the second part in our mini-series of stories from unsung heroes on the front lines of customer support management, who share what has helped them succeed in t...

This is the first part in our new mini-series of stories from unsung heroes on the front lines of customer support management, who share what has helped them succeed i...

CharlieHR is a two-year-old London-based startup that created a free platform to help small businesses manage everything related to human resources. They are 18 people...

How we grew our customer success team in four steps

Luis Hernandez joined Geckoboard as VP Customer Success in 2014. Here he shares his experience of building the Customer Success team (almost) from scratch and into a w...

For most tech startup founders, the goal is to build a product people love that makes their lives better. However, the long-term financial exit strategy is typically t...

Given the tech acquisition rumors swirling around Twitter at the moment, we thought it’d be interesting to visualize the data on acquisitions by the Big Five tech comp...

We started using ‘Jobs to be Done (JTBD)’ about a year ago after learning about Intercom’s success with the framework. We recently wrote a post introducing JTBD ...

Why do people buy what you’re selling? Being able to answer this question is key to making sensible decisions about how you improve your business. If you truly unders...

15 Must-Have Tools for Growing Your Startup

About a year and a half ago, I accidentally launched what would quickly become a company. I put an idea out into the universe and people responded to it - a lot of the...

This is the second blog post in a series where we discuss different approaches we’ve found helpful for focusing our company efforts. Learn about The Golden Circle. A ...