Live chat dashboard example

Live chat dashboard example

Recommended data sources

Who is a customer support call monitoring dashboard for?

Customer support managers and the wider support team.

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Why is a live chat dashboard useful?

Customer service is changing. Gone are the days when it was perfectly acceptable to respond to a customer in a day or two. Nowadays, irrespective of industry and business type, customers expect fast, friendly resolutions to their problems in minutes, not days.

When support teams are swimming in an ocean of tickets, calls and chats, getting an idea of the "big picture" can become complicated. By displaying key metrics on a TV dashboard, customer success agents can prioritize work that can impact today's metrics and improve customer experience.

A live chat dashboard is equally useful for customer service managers as it can help them build a more efficient, happier team, without having to jump in and micro-manage. Unlike other support channels, live chat can fluctuate a lot. Therefore it is crucial for team leads to empower support agents to make decisions based on live data displayed on a TV dashboard.

If you’d like a similar template for your call monitoring system, have a look at this call center dashboard example for inspiration.

Related Dashboards

Call center dashboard example

Call center dashboard example

Use this Call Center dashboard example to get some inspiration about what key metrics you can monitor to deliver better, more efficient phone support.

Help center dashboard example

Help center dashboard example

Have a look at this Help Center dashboard example to get an idea about how to optimize your self-service activity in order to deflect tickets from your customer service team.

Customer retention dashboard example

Customer retention dashboard example

Monitor critical customer retention metrics to prevent customer churn and optimize customer experience.