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Practical advice on goals, metrics, and data

Geckoboard Breakfast: Measuring What Matters in Support, 2026
Case Studies

Geckoboard Breakfast: Measuring What Matters in Support, 2026

Key takeaways from our Geckoboard Breakfast event, including how leading teams use real time dashboards, measure AI performance and rethink reporting for 2026....

  • by Sam Gane
How MTD Training brought hidden data into the open and shifted their culture
Case Studies

How MTD Training brought hidden data into the open and shifted their culture

Discover how MTD Training created a single, trusted view of performance with Geckoboard, improved transparency and strengthened team culture through real time data....

  • by Sam Gane
How Woolworths MarketPlus improved team performance and customer satisfaction with real-time data
Case Studies

How Woolworths MarketPlus improved team performance and customer satisfaction with real-time data

Woolworths MarketPlus improved team performance, customer satisfaction, and team morale by giving support teams real-time visibility with Geckoboard....

  • by Sam Gane
How Spash transformed scattered support data into clear SLA visibility
Case Studies

How Spash transformed scattered support data into clear SLA visibility

Learn how Spash transformed scattered Zendesk and Aircall data into clear SLA visibility with Geckoboard dashboards, eliminating manual reporting and proving support team performance to leadership....

  • by Sam Gane

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Latest Articles

How MTD Training brought hidden data into the open and shifted their culture

How MTD Training brought hidden data into the open and shifted their culture

  • by Sam Gane
Geckoboard Breakfast: Measuring What Matters in Support, 2026

Geckoboard Breakfast: Measuring What Matters in Support, 2026

  • by Sam Gane
We asked ChatGPT to build a Zendesk dashboard — here’s what happened

We asked ChatGPT to build a Zendesk dashboard — here’s what happened

  • by Nick Smith
How Woolworths MarketPlus improved team performance and customer satisfaction with real-time data

How Woolworths MarketPlus improved team performance and customer satisfaction with real-time data

  • by Sam Gane
How to set up HubSpot notifications and alerts in Slack

How to set up HubSpot notifications and alerts in Slack

  • by Sam Gane
How to set up Zendesk notifications and alerts in Slack

How to set up Zendesk notifications and alerts in Slack

  • by Sam Gane
How Spash transformed scattered support data into clear SLA visibility

How Spash transformed scattered support data into clear SLA visibility

  • by Sam Gane
How Simba keeps remote teams motivated with real-time data

How Simba keeps remote teams motivated with real-time data

  • by Sam Gane
Zendesk gamification: how to boost morale without the gimmicks

Zendesk gamification: how to boost morale without the gimmicks

  • by Tom Randle
Mastering HubSpot reporting: How sales leaders can build visual dashboards that drive performance

Mastering HubSpot reporting: How sales leaders can build visual dashboards that drive performance

  • by Hannah Butcher
Fireside chat: How Token.io turned support data into a company-wide superpower

Fireside chat: How Token.io turned support data into a company-wide superpower

  • by Sam Gane
All you need to know about Zendesk’s new Dashboard Builder

All you need to know about Zendesk’s new Dashboard Builder

  • by Guest Author

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