Product updates

Improvements to tables and tooltips

Making data easy to understand is a core part of Geckoboard’s mission. We took some time recently to improve the way some of our visualizations behave in order to improve legibility and bring them in line with current best practice.

Improved alignment of numbers in a table

Previously, numbers in a table would use proportional spacing, often resulting in them being misaligned. Now numbers align cleanly, making it easier to compare values across different rows in a glance.

Consistent number formatting

Another behavior that previously made tables trickier to read was the use of inconsistent formatting across numbers in a column. This has now been fixed to ensure all numbers share the same abbreviation and number of decimal places.

Column wrapping on tables

We’ve made tables more flexible, to make better use of the space on your dashboards. If your dataset is longer than your widget would normally have allowed, and there’s unused space in your widget, your table will now wrap to show a second column of data.

Newly created tables wrap by default, but you can change this behavior using a new ‘Visualization options’ menu.

Better tooltips

On line and column charts, you’ll now notice tooltips include the name of the series, and there’s less chance of them overlapping with the data point you’re looking at too!

Improved handling of ‘no data’ situations

Number widgets now clearly show when there’s no data available to create a visualization, and no longer hide labels either.

Updated Pipedrive data source

We’re excited to announce the launch of our massively improved Pipedrive data source - one of our biggest updates to date 🎉.

Pipedrive customers can now add a range of new metrics to their dashboards, which now refresh instantly. We’ve also overhauled the widget-building experience, added support for notifications and built three new visualizations that will make your Pipedrive data even more motivational for your sales team. Read on for more!

What’s new?

Easier Pipedrive widget-building

Build Pipedrive-powered dashboards much quicker, with a more streamlined widget-building flow and a live preview of your widgets that lets you see what your widget will look like before it’s saved to your dashboard.

Real-time updates

Celebrate wins and address performance issues faster; our Pipedrive integration now updates the instant deals and activities are updated in Pipedrive itself.

More Pipedrive metrics supported

You can now visualize more metrics from Pipedrive like time to close, duration of activities, weighted value of deals, deals expected to close and many more.

Support for custom fields

By popular request, we now support filtering by custom fields you’ve set up in Pipedrive. Available whatever Pipedrive plan you’re on.

Three new visualizations

We’ve built three brand new visualizations specifically designed to make sales data more motivational - a live leaderboard featuring avatars of your reps, a deal feed, and a funnel designed for monitoring the health of your pipeline.

Notifications

Get alerted in Slack when Pipedrive metrics hit specific goals or thresholds, using notifications.

Interactive View

Want to dig deeper into changes in your data? Interactive View gives you a quick way to query your Pipedrive data right from your dashboard. You can click through to specific deals in Pipedrive and even download data as a .csv for further analysis too.

…and more

This update includes many smaller improvements too, including support for dates in the future, and more filters.

Log in and add a new Pipedrive widget to give everything a spin.

Updated Facebook data source

We’ve improved our Facebook data source, making it easier to build and edit widgets, visualize metrics in new ways, and we’ve added support for notifications too.

What’s new?

Live widget previews: You can now preview your Facebook widgets as you’re building them, so you can make sure everything’s looking good before adding them to your dashboard.

Smarter time periods: Facebook data can now be shown for custom time periods, bucketed by day, week, month or year. Most metrics can now also show data for the previous time period, making it easier to compare how performance has changed over time.

Richer visualizations: You can now show more information on a widget by splitting some metrics out by different dimensions, and adding multiple metrics to the same visualization.

Get notified when metrics change: Facebook now supports notifications, so you and your team can get alerted when metrics hit certain thresholds.

Simply add a new Facebook widget to take advantage of these updates. And as ever, let us know what you think!

Overhauled Google Ads data source

We’ve completely overhauled our Google Ads data source, making it much easier to build and edit Google Ads widgets, as well as adding new metrics and some newer features you may have noticed on other data sources.

What’s new?

Updated widget-building experience: Most significant is an update to the way you build Google Ads widgets. We’ve streamlined the configuration options to sit on the left of the screen, and added a live preview of your widget to the right, so you can quickly adjust and fine-tune to your heart’s content before adding a widget to your dashboard.

New metrics and dimensions: We’ve added several new metrics, including ROAS, value per conversion, device, network type, and support for new dimensions including device, network type and conversion action.

More time periods supported: Data can now be bucketed by day, week, month or year. Most metrics can now also show data for the previous time period, along with a comparison of how performance has changed.

Combine multiple metrics: You can now create richer visualizations by adding multiple metrics to the same chart.

Get notified when metrics change: Google Ads now supports notifications, so you and your team can get alerted when metrics hit certain thresholds.

To access the new version and take advantage of these new updates, simply add a new Google Ads widget. Let us know what you think!

Revamped Aircall data source

We’re very excited to have shipped a new, revamped Aircall data source, bringing faster updates, new metrics and filters and the addition of Interactive View, making it even easier to keep on top of live queues using Geckoboard.

Read on for more detail, or check out this quick video summarising what’s new!

Really real-time updates

Aircall widgets built with our new integration now update the instant a call is made or when a user’s availability changes. This upgrade means teams can now see a truly real-time view of activity across their queues on desktop, mobile and TV.

New live queue metrics

To make the most of this speed upgrade, our integration now supports several new metrics to help you monitor live queue activity: active calls, calls waiting, connected rate, longest call waiting and answer rate. We’ve also expanded the range of user statuses so you can now instantly see which specific users are online, offline, currently on a call, engaged in after-call work or set to do not disturb.

Filter by tag and team

Visualize more specific numbers with these two new filters, available on most metrics.

Improved widget-building experience

Building an Aircall widget now feels a lot more intuitive, and takes fewer clicks, with metrics now organized into categories spanning all calls, inbound calls, outbound calls, queue and agent metrics.

Drill down using Interactive View and see source data

Our revamped integration now supports Interactive View and Source data, allowing dashboard Admins to quickly investigate changes to an Aircall metric by drilling in to different dimensions and time periods, and seeing which calls have impacted the data. You can export call lists for further analysis as a .CSV file too.

How to access the new version

If you are already using Geckoboard’s Aircall data source we encourage you to migrate existing Aircall widgets over to the new version as soon as possible for the best experience going forwards.

If you’re new to Geckoboard, sign up for a free 14 day trial here, select the Aircall integration and follow the instructions to set up a connection.

Shopify data source improvements

We’ve shipped a range of improvements to our Shopify data source, including a new metric, a more useful Interactive View, and improved accuracy of some metrics.

Whats changed?

New Gross Sales metric: our integration now allows you to keep track of Gross Sales using a range of different visualizations. These can be broken down in a number of ways by filtering by specific product names, SKUs, locations, sales channels, tags and more.

See specific orders in Interactive View: dashboard admins can now use Interactive View to see which specific orders have impacted a metric. Click the new table icon on a Shopify widget, or ‘Source data’ whilst using Interactive View, and you can now see a list of orders associated with that metric. To make further investigation easier, you can click directly into those orders in Shopify itself, and download the raw data as a .CSV too.

Faster updates: Shopify widgets now benefit from faster refresh rates, with some metrics updating the instant orders come in.

Improved data accuracy: We’ve fixed an issue that affected the accuracy of sales metrics broken out by product for some users.

Instagram Business data source

We’ve shipped a whole new Instagram Business data source, opening up a range of possibilities for tracking the growth and reach of your Instagram account with Geckoboard.

Connect your Instagram Business account and you can now visualize live metrics relating to the performance of your account, as well as individual posts, stories and reels. These include:

• Current total followers
• New followers for a given time period
• Profile views
• Total number of posts
• Post reach (a specific post, or set to most recent)
• Story impressions (specific story, or most recent)
• Average watch time for a specific or most recent reel
• Number of comments on specific or recent posts and reels
• A feed of comments from posts and reels
• …and many more.

The new data source also now takes advantage of many of the other features we’ve rolled out across Geckoboard in recent months, including:

• A more intuitive widget-building experience, allowing you to preview your widget before adding it
• Support for more visualization types
• Presets for popular metric and visualization combinations
• Support for Slack notifications when your Instagram metrics improve or drop-off

Log in to your Geckoboard account and select Instagram Business to give it spin!

NB: This data source supports Instagram Business accounts only.

Zendesk Agent Status metrics

We’ve added support for a range of real-time agent status metrics from Zendesk, with a new integration called Zendesk Agent Status.

For Zendesk setups with omnichannel routing rules at their core, this opens up many possibilities for accurately monitoring real-time agent workloads across Support, Talk, Messaging, and in some cases Chat, and agent availability to pick up additional work items.

Some of the metrics now supported include:

• Current agent status (online, offline, away, in transfer…)

• Agents’ status broken out by channel

• Total work items owned by each agent

• Agent capacity, broken out by channel

…and more.

To access these new metrics, select Zendesk Agent Status from our list of data sources whilst logged into Geckoboard, and set up a connection to your Zendesk account.

Note: as this uses a specific API supplied by Zendesk, you’ll need to set this up as a new connection even if you’ve already connected via our Support, Chat, Talk or Sell data sources.

KPI notifications (Beta)

Never miss an important change to your key metrics, with our new, highly-requested feature: KPI notifications!

Get notified in Slack the minute your data hits a ‘success’ or ‘warning’ value, even if you don’t have your dashboard open. Perfect for letting everyone know when targets have been achieved, when a KPI is doing particularly well, or if performance has dropped off in a particular area.

How it works

1. On a number or gauge widget*, set up a status indicator.

2. Connect your Slack account if you haven’t already, and select the channel you’d like to push notifications to when success or warning values are triggered.

3. You’ll now receive a notification in Slack when your metric enters or exits a success or warning state.

Got feedback? We’d love to hear what you like or don’t like about this early version of KPI notifications, so send your comments to our team using the ‘Help’ button in the top right of your account.

*Currently available on the following data sources: Activecampaign, Aircall, Airtable, Amplitude, Asana, Baremetrics. Campaign Monitor, ClickUp, Close, Copper, Databases, Datasets API, Delighted, Dixa. Dotdigital, Facebook Ads, Freshdesk, Freshservice, Google Analytics, Google Search Console, Gorgias, Help Scout, HubSpot, Intercom, Klaus, Klaviyo, Linear, Matomo, Monday, Nicereply, Orbit, Pipedrive, ProfitWell, QuickBooks, Redash, RringCentral, Satismeter, SendGrid, ShipStation, Shopify, Stripe, TikTok, Wistia, YouTube, Zendesk Support, Zendesk Chat, Zendesk Sell.

Shopify now supports historical reporting

Automate and simplify reporting for your online store; our Shopify data source now supports reporting over historical time periods, including ‘yesterday’, ‘last week’ and ‘last month’.

Used with email or Slack snapshots this is a handy way to set up reporting dashboards that update your team and stakeholders on performance over a recent time period.