Product updates

Track segment size in Klaviyo

Go a level deeper with your Klaviyo dashboards. Our integration now allows you to keep track of segment size.

User activity metrics added to our Close data source

Our Close data source now supports user activity metrics, allowing you to break performance out for specific sales reps. This includes:

• Number of meetings completed, declined or canceled for specific sales reps

• Leads created and contacted

• Opportunities created, won and lost

• Value of opportunities won or lost

• Call duration

• …and more

More Zendesk SLA metrics for improved SLA monitoring

We’ve added a range of new SLA-related metrics to our Zendesk Support data source, aimed at helping support teams meet and exceed their SLA targets through better real-time monitoring.

Get an up-to-date overview of the current state of play with a live list of Tickets nearing SLA breach, as well as metrics like:

• Number of active SLA tickets
• Number of active unbreached SLA tickets
• Number of active breached SLA tickets

Monitor how effectively your team is meeting expectations, with:

• % of SLA targets achieved
• % of SLA targets breached
• Number of SLA targets achieved
• Number of SLA targets breached

…and keep an eye on specific SLA policies, with a list of SLA targets too.

Agent replies, internal comments and agent updates added to our Zendesk Support data source

Our Zendesk Support data source now includes several more highly-requested metrics:

• Agent replies: Track the number of agent replies over a period of time, across the whole team or broken out by individual agent
• Internal comments: The number of internal comments applied to tickets over time
• Agent updates: Monitor the number of agent updates over time, aggregated or broken out by individual agents

Easily report historical performance (Facebook Ads, Google Search Console, YouTube, Matomo)

You can now build widgets that report on performance over a historical time period, using new time filters that have been added to our Facebook Ads, Google Search Console, YouTube and Matomo data sources, as well as Zendesk Support.

Unlike our standard time filters (such as today, past 7 days, this month etc), which allow metrics to evolve based on current and future data, our new time filters cover periods of time that have already elapsed; yesterday, last week and last month.

This opens up many possibilities for creating regular reports that wrap up how things have gone over the past day, week or month - particularly handy when using email and Slack snapshots!

New time filters for Zendesk Support

We’ve added several new time filters to our Zendesk Support data source, giving you the option to show values for yesterday, last week and last month.

Support for more GA4 metrics

Our Google Analytics data source now supports the following metrics:

• Ad Unit Exposure: Measures the visibility or exposure of ad units.

• Crash-affected Users: Indicates the number of users impacted by crashes or technical issues.

• Crash-free Users Rate: Shows the percentage of users who did not experience crashes.

• Event Count per User: Tracks the average number of events triggered by each user.

• Gross Item Revenue: Represents the total revenue generated from item sales.

• Gross Purchase Revenue: Reflects the total revenue generated from purchases.

• Items Added to Cart: Counts the number of items added to the cart by users.

• Items Checked Out: Tracks the number of items that users have completed the checkout process for.

• Items Clicked in List: Measures the number of items clicked by users within a list.

• Items Clicked in Promotion: Tracks the number of items clicked by users within a promotional context.

• Items Viewed: Indicates the number of times items have been viewed by users.

• Items Viewed in List: Measures the number of times items have been viewed within a list.

• Items Viewed in Promotion: Tracks the number of times items have been viewed within a promotional context.

• Organic Google Search Average Position: Shows the average position of a website in organic Google search results.

• Organic Google Search Click-Through Rate: Reflects the percentage of users who clicked on a website link from organic Google search results.

• Organic Google Search Clicks: Counts the number of clicks a website receives from organic Google search results.

• Organic Google Search Impressions: Indicates the number of times a website link is displayed in organic Google search results.

• Publisher Ad Clicks: Measures the number of clicks on ads displayed by publishers.

• Publisher Ad Impressions: Indicates the number of times ads displayed by publishers are viewed.

• Scrolled Users: Tracks the number of users who have scrolled through a page or content.

• Shipping Amount: Represents the amount charged for shipping in transactions.

• Tax Amount: Reflects the amount charged for taxes in transactions.

• Total Ad Revenue: Represents the overall revenue generated from ads.

Nicereply data source

Nicereply has joined our selection of data sources 🎉 . Now you can keep track of your customer surveys with a live dashboard containing metrics like average scores over time for each of your surveys, your latest survey score and number of survey responses, as well as comments left by customers.

Matomo integration

We’ve added Matomo to our selection of data sources 🎉! Our new integration helps you keep track of key metrics from across your Matomo Cloud account, including handy presets for things like visits by device type, top performing pages by hits, conversions by social site, and a whole lot more.

Log in to try it out!

Added map visualization and ‘Contains / does not contain’ filter to GA4

Our Google Analytics 4 data source now includes a map visualization, allowing you to see where current visitors to your website are located at a national, regional or global level.

We’ve also added two highly-requested filters to most other GA4 metrics - “contains” and “does not contain” - making it easier to dial your GA4 widgets in to monitor the specific parts of your website you’re interested in.

REMINDER: On July 1st 2023, Google will no longer process data on Universal Google Analytics properties. If you haven’t already, we strongly recommend following Google’s instructions for updating tracking pin your website, and replacing Google analytics widgets on your Geckoboard dashboards with GA4 equivalents. For more information and useful links, read our help article.