We accept payment via debit card and credit card. On our ‘Enterprise’ plan we can also offer payments via Paypal, or manual invoicing via wire transfer or bank transfer. To discuss this, contact us at support@geckoboard.com.

You can cancel at any time from within the Plans & Billing section of your account. You’ll be billed for your current contract period (monthly or annual) but never again. Our team can help if you just need to downgrade or temporarily pause your account, and we always appreciate honest feedback, so feel free to drop us a line if you think we can help.

At Geckoboard we want to do our part to support people and teams around the world who are doing good things. Through our non-profits program, we offer a 20% discount on any of our plans, forever. You can get the full details on the discount here.

Some data sources require Geckoboard to process large volumes of data to calculate the metrics on your dashboard. In some cases, you may require a large data volume add-on if you‘re connecting a data source containing large amounts of data such as tickets or transactions. To see if this applies to your data source, click here.

The number of dashboards you’ll need will depend on your own team setup, and the data you’re visualizing. As a general rule, your dashboard should show the most important data a team or individual should be keeping track of regularly; around 15 metrics maximum. Any more, and you risk clouding the meaning of those numbers. Our dashboard examples should give you an idea for how other companies are dividing up their dashboards.

No. Geckoboard is a cloud-based, Software as a Service (SaaS) application. We maintain our servers, security and updates so that you don’t have to. You can read more about our commitment to secure data here.

It depends. You can choose how openly you want to share your dashboards within your organization (or beyond) by using a sharing option that best matches your needs. Sharing links or displaying your dashboard on a TV do not require dashboard viewers to create a Geckoboard account in order to see a live dashboard. Sending screenshots of your dashboards automatically using the Send to Slack or Send via Email features also don’t require recipients to be signed up to Geckoboard.

For extra control, you can choose to invite others to access your dashboards either as a ‘view only’ user (who can view, but not edit dashboards on your account) or as an Admin who can create and edit dashboards. View only users can also be invited on a per dashboard basis if you would like to control who sees specific dashboards. Read more about types of user here.

Geckoboard is optimized for the latest versions of Google Chrome, Mozilla Firefox, and Safari.

The short answer: Yes. The long answer: Geckoboard uses no plain text communication whatsoever. Communication between all app components, including connections to the database, the message queue and other HTTP connections, are encrypted. User passwords, access tokens and any other stored information are also encrypted. Read more about our approach to security here.

We’re often asked whether Geckoboard can be baked into other tools, fully customised as a white label solution, or resold (with referral commission). We don’t currently support any of these scenarios, but feel free to get in touch if there are other ways you think we might work together.