See all 80+ tips on Unstuck
See all 80 tips on Unstuck
Avoid support tags spiralling out of control
Tagging without a tag taxonomy will have you end up with a long list of overlapping and redundant tags that are hard to apply, difficult to synthesize and draw insight from consistently.
A bit of upfront planning can go a long way in ensuring that your tagging efforts pay off in the form of more accurate reporting that you can rely on when making decisions around your customer experience.