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Practical advice on goals, metrics, and data

Stop measuring your marketing funnel wrong
Metrics and KPIs

Stop measuring your marketing funnel wrong

We explore why countless marketers design bad marketing funnels, and how to create better funnels for your business....

  • by Dale Pearson
How to view real-time Zendesk reports on mobile
Customer Support

How to view real-time Zendesk reports on mobile

Need to access Zendesk reports and KPIs remotely? Read our guide to creating Zendesk dashboards you can view on mobile devices....

  • by Dale Pearson
How to measure and improve call center productivity
Customer Support

How to measure and improve call center productivity

Explore some of the KPIs you can use to measure your call center performance, along with some practical steps you can take to boost productivity....

  • by Team Geckoboard
How to auto refresh Zendesk reports
Customer Support

How to auto refresh Zendesk reports

Zendesk Explore doesn’t include an auto-refresh feature for its analytics views and reports. We’ll explain how you can solve this problem, with live dashboards that auto refresh....

  • by Dale Pearson

Categories

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Latest Articles

How to track Zendesk Service Level Agreement (SLA) metrics

How to track Zendesk Service Level Agreement (SLA) metrics

  • by Dale Pearson
How To Connect Zendesk To Power BI: Step-by-Step Guide

How To Connect Zendesk To Power BI: Step-by-Step Guide

  • by Team Geckoboard
Best Zendesk Training Resources in 2023

Best Zendesk Training Resources in 2023

  • by Team Geckoboard
How to use Zendesk triggers to improve your reporting

How to use Zendesk triggers to improve your reporting

  • by Luis Hernandez
An easier way to build Zendesk custom reports

An easier way to build Zendesk custom reports

  • by Dale Pearson
How to view real-time Zendesk reports on mobile

How to view real-time Zendesk reports on mobile

  • by Dale Pearson
How to measure and improve call center productivity

How to measure and improve call center productivity

  • by Team Geckoboard
Complete Guide to Zendesk Pricing

Complete Guide to Zendesk Pricing

  • by Team Geckoboard
How to auto refresh Zendesk reports

How to auto refresh Zendesk reports

  • by Dale Pearson
4 ways to simplify your Zendesk reporting

4 ways to simplify your Zendesk reporting

  • by Dale Pearson
How we’re using Geckoboard to discover the right sales KPIs

How we’re using Geckoboard to discover the right sales KPIs

  • by Sam Gane
How Sycous reduced ‘Dropped Calls’ by 97% with Geckoboard

How Sycous reduced ‘Dropped Calls’ by 97% with Geckoboard

  • by Sam Gane
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