Practical advice on goals, metrics, and data

How the Staffbase Customer Care team consistently exceeds their CSAT goal (>97%)

Felix Starzer, Head of Customer Care at Staffbase tells us how he uses dashboards to motivate and inspire his team to provide the best customer service going. The team endeavour to go above and beyond and as a result, always exceed their CSAT goal....

by Sam Gane

Customer Support

18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

Surveys are a great way of getting detailed insights on your customer base throughout their lifecycle. We share 18 customer satisfaction questions you should ask plus a template for you to build your own survey....

by Team Geckoboard

Customer Support

4 team culture tips to improve retention in Customer Support

Focus on your team culture with these four tips to help boost retention and increase agent happiness. With insights from Customer Support leaders these suggestions will help you find ways to bring the team together and ultimately provide the best service for your customers....

by Sam Gane

Metrics and KPIs

6 Underrated customer service metrics to elevate your customer relationships

Complement your analytics with these six underrated customer service metrics. Each looks at your customer service team’s performance by focusing on the specific issues they face and giving an indication as to what exactly you can do to improve performance....