Practical advice on goals, metrics, and data

How the Staffbase Customer Care team consistently exceeds their CSAT goal (>97%)

Felix Starzer, Head of Customer Care at Staffbase tells us how he uses dashboards to motivate and inspire his team to provide the best customer service going. The team endeavour to go above and beyond and as a result, always exceed their CSAT goal....

by Sam Gane

Customer Support

4 team culture tips to improve retention in Customer Support

Focus on your team culture with these four tips to help boost retention and increase agent happiness. With insights from Customer Support leaders these suggestions will help you find ways to bring the team together and ultimately provide the best service for your customers....

by Sam Gane

Metrics and KPIs

6 Underrated customer service metrics to elevate your customer relationships

Complement your analytics with these six underrated customer service metrics. Each looks at your customer service team’s performance by focusing on the specific issues they face and giving an indication as to what exactly you can do to improve performance....

by Team Geckoboard

Customer Support

28 resources for improving customer service skills and increasing retention

There are plenty of resources to help your team with improving customer service skills. To save you time, we’ve curated a list of 28 resources to get started....