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Building a useful Customer Service dashboard is a bit of an art. It may be relatively straightforward to create the first iteration of a dashboard, but using the real...

Hot on the heels of our recent Zendesk Support integration launch we’re thrilled to announce a brand new integration with Zendesk Talk! Now your team can deliver ...

Richard Ingram joined Geckoboard as Learning Content Developer in 2017 after helping companies develop online editorial strategies and build sustainable publishing wo...

Javier Silverio joined Geckoboard as Customer Success Champion in 2014. Based on his experience helping to build, develop and maintain the team’s own dashboards and th...

Human resources teams are responsible for sourcing new talent, nurturing existing talent and developing and maintaining the company culture. But how do you measure the...

Heather Jones joined Geckoboard as Customer Success Champion in 2017. Here she talks about her keen interest in AI, how she built Geckoboard’s first Customer Success B...

Introducing the SaaS Metrics Generator (beta)

We know from talking to customers working in SaaS that they want to measure the progress of their work, but choosing from the plethora of SaaS metrics can be overwhe...

If you’re using Zendesk for customer support then you’re in luck! Today we’re launching a brand new Zendesk integration that makes it even easier for support teams...