Blog

Practical advice on goals, metrics, and data

Stop measuring your marketing funnel wrong
Metrics and KPIs

Stop measuring your marketing funnel wrong

We explore why countless marketers design bad marketing funnels, and how to create better funnels for your business....

  • by Dale Pearson
5 ways your dashboard can improve team engagement this festive season
Team performance

5 ways your dashboard can improve team engagement this festive season

We explore 5 tips for your dashboard that'll help keep your team engaged with their key metrics over the holiday season....

  • by Sam Gane
How to view real-time Zendesk reports on mobile
Customer Support

How to view real-time Zendesk reports on mobile

Need to access Zendesk reports and KPIs remotely? Read our guide to creating Zendesk dashboards you can view on mobile devices....

  • by Dale Pearson
How to measure and improve call center productivity
Customer Support

How to measure and improve call center productivity

Explore some of the KPIs you can use to measure your call center performance, along with some practical steps you can take to boost productivity....

  • by Team Geckoboard

Categories

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Latest Articles

5 ways your dashboard can improve team engagement this festive season

5 ways your dashboard can improve team engagement this festive season

  • by Sam Gane
6 tips for managing Customer Support remotely

6 tips for managing Customer Support remotely

  • by Sam Gane
8 Zendesk metrics that are better tracked in real time

8 Zendesk metrics that are better tracked in real time

  • by Nick Smith
Is your Customer Service team getting the recognition they deserve?

Is your Customer Service team getting the recognition they deserve?

  • by Sam Gane
Why is real-time reporting so important for Customer Support teams?

Why is real-time reporting so important for Customer Support teams?

  • by Sam Gane
The Fear Of Being Tracked (FOBT): navigating dashboard anxiety in your team

The Fear Of Being Tracked (FOBT): navigating dashboard anxiety in your team

  • by Nick Smith
How to create daily performance snapshots for Zendesk

How to create daily performance snapshots for Zendesk

  • by Nick Smith
How to track Zendesk Service Level Agreement (SLA) metrics

How to track Zendesk Service Level Agreement (SLA) metrics

  • by Dale Pearson
How To Connect Zendesk To Power BI: Step-by-Step Guide

How To Connect Zendesk To Power BI: Step-by-Step Guide

  • by Team Geckoboard
Best Zendesk Training Resources in 2023

Best Zendesk Training Resources in 2023

  • by Team Geckoboard
How to use Zendesk triggers to improve your reporting

How to use Zendesk triggers to improve your reporting

  • by Luis Hernandez
An easier way to build Zendesk custom reports

An easier way to build Zendesk custom reports

  • by Dale Pearson
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