Practical advice on goals, metrics, and data

The Customer Support Experience Report 2021

Customer Support

The Customer Support Experience Report 2021

Take a look at data and insights from 50 Support leaders. The report also shares key takeaways including; how to improve staff retention, boost team efficiency, and increase visibility of the Support team’s work within the wider organization....

by Sam Gane

How to create a consistent customer experience with your customer service strategy

Customer Support

How to create a consistent customer experience with your customer service strategy

To offer high-quality support, you’ll need a customer service strategy — a plan for handling customer interactions. It should cover your customer service channels, your customer service KPIs, and best practices for meeting customers’ needs at all stages of the customer journey...

by Team Geckoboard

How to build a customer support team from scratch (tips from 8 support pros)

Customer Support

How to build a customer support team from scratch (tips from 8 support pros)

Eight customer support professionals share their top tips for building a customer support team from the ground up, to help you map out your plans for your future customer support team....

by Team Geckoboard

How to figure out if your CSAT benchmark is realistic (checklist included)

Customer Support

How to figure out if your CSAT benchmark is realistic (checklist included)

Setting a CSAT benchmark can be complicated. We walk you through external and internal benchmarking with considerations for using each....

by Sam Gane

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Latest Articles

How to create a consistent customer experience with your customer service strategy

How to create a consistent customer experience with your customer service strategy

by Team Geckoboard

How to build a customer support team from scratch (tips from 8 support pros)

How to build a customer support team from scratch (tips from 8 support pros)

by Team Geckoboard

How to figure out if your CSAT benchmark is realistic (checklist included)

How to figure out if your CSAT benchmark is realistic (checklist included)

by Sam Gane

24/7 Support: Benefits and Tips for Providing Round-the-clock Support

24/7 Support: Benefits and Tips for Providing Round-the-clock Support

by Team Geckoboard

4 ways to improve recognition for your customer service team

4 ways to improve recognition for your customer service team

by Team Geckoboard

The Customer Support Experience Report 2021

The Customer Support Experience Report 2021

by Sam Gane

18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

by Team Geckoboard

4 team culture tips to improve retention in Customer Support

4 team culture tips to improve retention in Customer Support

by Sam Gane

6 Underrated customer service metrics to elevate your customer relationships

6 Underrated customer service metrics to elevate your customer relationships

by Team Geckoboard

Leading vs lagging indicators: what are they, and why do they matter for your business?

Leading vs lagging indicators: what are they, and why do they matter for your business?

by Team Geckoboard

28 resources for improving customer service skills and increasing retention

28 resources for improving customer service skills and increasing retention

by Team Geckoboard

Customer Service Dashboard Inspiration: 5 Examples

Customer Service Dashboard Inspiration: 5 Examples

by Nick Smith

Share your goals, metrics, and data on a live dashboard

Geckoboard is the easiest way to make key information visible for your team.

Learn how