Metrics and KPIs

Do your metrics and KPIs measure up? Learn how to choose, calculate, and communicate them with your team

Revenue Churn: What it is and how to improve it?

Revenue Churn: What it is and how to improve it?

by Guest Author

13 January 2022

Why Team Leaders need to get RUDE with their KPIs

Why Team Leaders need to get RUDE with their KPIs

by Dale Pearson

8 December 2021

What is a KPI? | A complete guide to Key Performance Indicators

What is a KPI? | A complete guide to Key Performance Indicators

by Dale Pearson

4 November 2021

How to keep your KPIs visible during busy periods and peak seasons

How to keep your KPIs visible during busy periods and peak seasons

by Dale Pearson

3 November 2021

How to investigate a spike in your data

How to investigate a spike in your data

by Dale Pearson

18 October 2021

The 9 best email marketing metrics to track – on a dashboard

The 9 best email marketing metrics to track – on a dashboard

by Dale Pearson

5 eCommerce KPIs to track over the 2021 Holiday Season

5 eCommerce KPIs to track over the 2021 Holiday Season

by Guest Author

9 September 2021

Executive dashboards: Which metrics should you track and why?

Executive dashboards: Which metrics should you track and why?

by Team Geckoboard

When is it time to hire your next customer support representative?

When is it time to hire your next customer support representative?

by Team Geckoboard

How to track the right SLA metrics for customer support

How to track the right SLA metrics for customer support

by Team Geckoboard

The Customer Support Experience Report 2021

The Customer Support Experience Report 2021

by Sam Gane

6 Underrated customer service metrics to elevate your customer relationships

6 Underrated customer service metrics to elevate your customer relationships

by Team Geckoboard

Share your goals, metrics, and data on a live dashboard

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