Metrics and KPIs

Do your metrics and KPIs measure up? Learn how to choose, calculate, and communicate them with your team

How to set meaningful and effective KPIs

What is a key performance indicator (KPI)?

Customer Story: How Avail focused on KPIs and went from scrappy startup to scale-up

How to Visualize Your Human Resources Metrics: 3 Human Resources Dashboard Examples

Three dashboard examples that help you to track your Human Resource activities....

Introducing the SaaS Metrics Generator (beta)

We know from talking to customers working in SaaS that they want to measure the progress of their...

Why your metrics might not be working and ways to fix them

You’ve spent hours thinking about the perfect set of metrics you want your team to focus on...

Vanity metrics on your dashboard: Are they always so bad?

“Vanity metrics are dangerous.” - Eric Ries, The Lean Startup There is certainly a lot of truth to...

How to Hack Together a Net Promoter Score Tool Without Writing a Line of Code

Editor’s note: This is a guest post by Nikolay Piriankov, CEO at Taylor & Hart - a...

Customer Story: How Taylor & Hart Used NPS to Increase Monthly Revenue by 70%

Taylor & Hart is a London-based luxury online engagement and wedding ring retailer specializing in customized rings. Their...

Experts Say These 5 Metrics Are Crucial for Mobile App Growth

Ever feel like you have to chase all the data but not sure what to improve first? The...

Top 5 Customer Support metrics you should track

As your company grows, of course, the number of customers you’ll need to serve and delight will...

8 Ecommerce Metrics to Track for Black Friday and Through the Holidays

It’s nearly the most wonderful time of the year! This means ecommerce businesses everywhere are revving up...