Blog

Metrics and KPIs

Do your metrics and KPIs measure up? Learn how to choose, calculate, and communicate them with your team

The real-time business advantage - why data lag is a structural competitive disadvantage

The real-time business advantage - why data lag is a structural competitive disadvantage

  • by Ben Rees
Zendesk custom metrics: what they are and how to use them

Zendesk custom metrics: what they are and how to use them

  • by Sam Gane
Geckoboard Breakfast: Measuring What Matters in Support, 2026

Geckoboard Breakfast: Measuring What Matters in Support, 2026

  • by Sam Gane
What is a KPI dashboard? | No-nonsense guide with examples

What is a KPI dashboard? | No-nonsense guide with examples

  • by Dale Pearson
How to track Zendesk Service Level Agreement (SLA) metrics

How to track Zendesk Service Level Agreement (SLA) metrics

  • by Dale Pearson
How to measure and improve call center productivity

How to measure and improve call center productivity

  • by Team Geckoboard
How we’re using Geckoboard to discover the right sales KPIs

How we’re using Geckoboard to discover the right sales KPIs

  • by Sam Gane
How Aalborg Håndbold use dashboards to positively impact the whole Pro handball club

How Aalborg Håndbold use dashboards to positively impact the whole Pro handball club

  • by Sam Gane
Stop measuring your marketing funnel wrong

Stop measuring your marketing funnel wrong

  • by Dale Pearson
Top 5 Common E-commerce Data Management Mistakes

Top 5 Common E-commerce Data Management Mistakes

  • by Guest Author
Why we need a better way to share live data with clients

Why we need a better way to share live data with clients

  • by Dale Pearson
Conversion Rates & Purchase Funnels: 6 Mistakes to Avoid

Conversion Rates & Purchase Funnels: 6 Mistakes to Avoid

  • by Dale Pearson

Put your key metrics where your team can see them

Geckoboard turns data from the tools you already use into live, shared dashboards, so your team can spot problems earlier and act while there’s still time.

See how it works
Geckoboard TV dashboard