See all 80+ tips on Unstuck
See all 80 tips on Unstuck
Build relationships with other teams
How isolated is your support team from other departments? Connections between support and product, marketing, and sales are extremely valuable to any business. Not only does support often require information from other teams to do their job effectively, support should also be considered a source of customer knowledge. Conduct lunch/coffee hangouts with members of other departments to become familiar with what they’re up to, and share your own insights outside of your team.