See all 80+ tips on Unstuck
See all 80 tips on Unstuck
Create a basic system for tagging tickets
Tagging tickets can open up a world of data for improving your support offering. Potentially the most effective tagging system uses two categories: the part of the product that the customer is asking about, and the reason for the ticket. The product tag helps sort conversations by subject, such as “reporting” or “billing” or “returns and exchanges”. The reason helps uncover the different types of tickets including “bug report” or “how do I” type questions.