Having all your most important metrics in one place that agents can easily access means everyone can quickly understand what’s going on, which channels might need attention then and there, and get a feel for how the team as a whole is working towards its goals. It can also help others in the organisation - who don’t necessarily want to dig through a complicated report - instantly see how things are going in Support. Tools like Geckoboard can be set up in a few minutes, and integrate with all the major support tools to make visualizing and sharing your data easy and secure.