See all 80+ tips on Unstuck
See all 80 tips on Unstuck
Expand your team's availability outside of local business hours
Offer weekend and evening support to reduce first response times, or get ahead of the Monday morning inbox explosion. You can do this a number of different ways, including scheduling agents into different shifts, or scaling your team around the globe. A follow-the-sun model where agents located globally all work their own daytime hours can be particularly helpful if you support customers around the globe too, as it gives you local insight and language capabilities.