Link up with your sales team to smooth out the sales > support transition. Sales & Marketing know a ton of information about the clients you’ll be working with, and if you’re not in the know, how can you deliver the expected value? Hop on regular calls, sync up over Slack, or figure out an automated way of getting sales call notes or pre-sale communications over to the CS Team so you can proactively work toward fighting early churn and keeping your new clients happy.