See all 80+ tips on Unstuck
See all 80 tips on Unstuck
Offer horizontal progression and opportunities outside the support team
When the team structure is flat and there are few options for progression, give team members other ways of fulfilling progression needs. Share staff with another team (during down time), give them opportunities to work on additional tasks, training or courses for development. They’ll bring back those skills and connections to your support team and your customers will benefit!