See all 80+ tips on Unstuck
See all 80 tips on Unstuck
Offer more support contact channels
Consider expanding the range of support channels you offer so customers can contact you in the way that’s most convenient for them. If you are still only using email, consider adding live chat. If you’re offering phone support, have you considered video calls? Listen to what your customers are asking for, and branch into new channels when you feel confident with your current setup.