See all 80+ tips on Unstuck
See all 80 tips on Unstuck
Regularly track customer experience (CX) metrics
Evaluate the quality of the overall relationship a customer has with you. The goal is to monitor how your customer base feels about your company over time as both your business and the market evolve. Insights gathered are to inform strategies that improve customer loyalty, and subsequently revenue through increased customer retention, reduced churn, and word of mouth.