See all 80+ tips on Unstuck
See all 80 tips on Unstuck
Reward your CS team members
Motivate your team members with well-chosen rewards that drive the right behaviors. Be careful though - rewarding agents for the number of tickets they solve could encourage cherry-picking of easier tickets. Reward quality and quantity. For example, Staffbase offers a 1 euro donation to a charity (chosen by the team) for each positive review received. Imagine the feeling of seeing the amount raised through making customers happy at the end of a year!