See all 80+ tips on Unstuck
See all 80 tips on Unstuck
Try team pairing to solve difficult problems
Pair programming is a common practice in engineering that can be easily apply to support teams too. At Geckoboard, ‘pairing’ is used for working through unusual situations such as uncommon billing requests. This encourages better decisions when dealing with something that is likely undocumented (or even unheard of before).