See all 80+ tips on Unstuck
See all 80 tips on Unstuck
Use screensharing and co-browsing to see what your customer sees
A picture says a thousand words, and a screenshare is worth millions. Tools like Screenjar and Median are invaluable for helping agents diagnose problems or walk users through more complex tasks. Screen recording is great for email support, while co-browsing works well for live chat or phone support.