See all 80+ tips on Unstuck
See all 80 tips on Unstuck
Create a WFM (Workforce management) strategy
Workforce management (WFM) is much more than KPIs & metrics. It’s about having the right people in the right channels at the right times, to keep your support team running seamlessly no matter what curveballs are thrown at you. Implementing a good WFM strategy can mean the difference between losing customers and gaining lifelong fans.