Blog

Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

How Octopus Legacy improved customer experience with real-time visibility

How Octopus Legacy improved customer experience with real-time visibility

  • by Sam Gane
Geckoboard Breakfast: Measuring What Matters in Support, 2026

Geckoboard Breakfast: Measuring What Matters in Support, 2026

  • by Sam Gane
How Woolworths MarketPlus improved team performance and customer satisfaction with real-time data

How Woolworths MarketPlus improved team performance and customer satisfaction with real-time data

  • by Sam Gane
How to set up Zendesk notifications and alerts in Slack

How to set up Zendesk notifications and alerts in Slack

  • by Sam Gane
How Spash transformed scattered support data into clear SLA visibility

How Spash transformed scattered support data into clear SLA visibility

  • by Sam Gane
How Simba keeps remote teams motivated with real-time data

How Simba keeps remote teams motivated with real-time data

  • by Sam Gane
Zendesk gamification: how to boost morale without the gimmicks

Zendesk gamification: how to boost morale without the gimmicks

  • by Tom Randle
Fireside chat: How Token.io turned support data into a company-wide superpower

Fireside chat: How Token.io turned support data into a company-wide superpower

  • by Sam Gane
All you need to know about Zendesk’s new Dashboard Builder

All you need to know about Zendesk’s new Dashboard Builder

  • by Guest Author
Real-time dashboards keep Token’s remote Support nimble

Real-time dashboards keep Token’s remote Support nimble

  • by Sam Gane
How AI is Transforming Customer Service: Key Insights from our webinar with Intercom

How AI is Transforming Customer Service: Key Insights from our webinar with Intercom

  • by Guest Author
How live data and a people-first approach help achieve 100% CSAT

How live data and a people-first approach help achieve 100% CSAT

  • by Sam Gane

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