Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams

7 Customer success metrics you should be prioritizing (but probably aren’t)

How simplicity and focus has helped COBB Tuning maintain a CSAT score of 95% with 10,000 tickets per month

How Geckoboard dashboards help India’s largest online furniture rental company deliver incredible customer service

How to stay customer-centric in the current climate: 7 tips from Ember’s Customer Experience Director

Zendesk certifies Geckoboard as Suite Ready - get three months of Geckoboard free

Onboarding customer support team members

As you bring new talent into your team, get your new hires off to the best possible start by helping them to integrate into your company structure, processes, culture and tone of voice....

Self service done well: help your customers help themselves

Move beyond a simple knowledge base or FAQ and reap the benefits of a channel that’s efficient, functional, relevant and open 24/7....

Motivation and happiness: stay energized!

Providing great support is hard, so it’s really important that managers understand how to motivate their team to keep them happy and productive....

Hiring for customer support: getting it right

Finding, recruiting and interviewing quality candidates can be a daunting experience at the best of times, but stick to the fundamentals and you’ll have a great fit in no time....

Persuasion and buy in: how to sell customer support internally

Customer Support sometimes doesn’t get the recognition it deserves, but a few easy tactics can help you and your team become superheroes in the eyes of the company....

Support channel overload: less is more

It may be tempting to offer support through many channels, but do your customers really care? Learn how trimming the number of channels you offer can help improve service levels....

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