If you lead a support team, you already have plenty of data.
Seeing how many tickets are coming in, how long customers are waiting, and whether your team is hitting SLAs is pretty straightforward (especially when using Geckoboard to monitor Zendesk KPIs in real-time!). But what’s often not so obvious is where things are about to go wrong - which conversations are quietly becoming frustrating, which customers are at risk of churning, or where agents are under the most pressure right now.
That gap between operational metrics and customer reality is what our new partnership with Stylo is designed to close.
Together, Geckoboard and Stylo help support leaders see customer emotion, risk, and urgency alongside their existing Zendesk metrics - clearly, in real time, and in one shared view.
Why support leaders struggle to prioritise
From a distance, many Zendesk queues look deceptively calm.
Two tickets might share the same priority and SLA, but one customer is patient and understanding, while the other is growing increasingly frustrated. CSAT scores can eventually reveal that difference, but by then, the interaction is already over.
As a leader, that lag leaves you reacting after the fact, instead of steering. What’s missing is an early, actionable signal.
Turning conversations into signals with Stylo
Stylo changes that by analysing Zendesk conversations as they happen.
It uses AI to understand the language customers and agents use, translating it into structured signals such as frustration, delight, urgency, predicted CSAT, and how frustration changes over the course of a ticket. It can even highlight moments of peak agent frustration within conversations.
The important part for leaders isn’t just what Stylo detects, it’s where that data lives.
Instead of sitting in a separate analytics tool, Stylo writes these signals back to Zendesk as custom properties on the ticket. That means emotional context becomes part of your operational data, available wherever you already work.
Making emotion visible with Geckoboard
This is where Geckoboard completes the picture.
Geckoboard takes Zendesk data, including custom fields added by Stylo, and turns it into clear, real-time dashboards your whole team can see and align around. For a support lead, that means customer emotion is no longer abstract or anecdotal. It’s visible, measurable, and shared.
Suddenly, you can see at a glance:
- Which open tickets are carrying the highest frustration or urgency
- Whether predicted CSAT is trending up or down during the day
- How emotional load varies across teams or shifts
- Where frustration is rising even when volume looks stable
Instead of relying on gut feel or after-the-fact reports, leaders and agents alike can see a live view of customer risk alongside the metrics they already trust.
During busy periods, prioritisation becomes clearer. Rather than simply working through the oldest tickets, you can make sure the most frustrated or time-sensitive customers get attention first. It also allows for earlier intervention. If frustration or predicted CSAT starts to dip after a release, incident, or policy change, you can respond while conversations are still ongoing.
Just as importantly, it gives leaders better insight into agent experience. Surfacing peak agent frustration helps identify where conversations are consistently difficult, where support or coaching is needed, and where process or product issues may be making agents’ jobs harder than they need to be.
Over time, this creates better conversations with stakeholders, too. When emotional signals sit alongside SLAs, backlog, and handle time, it’s easier to explain why changes are needed - and back them up with evidence rather than anecdotes.
Try it with 3 months free
To help teams experience this with minimal risk, we’ve partnered with Stylo to offer 3 months of Stylo free for existing Geckoboard customers. And if you’re a Stylo customer who’s new to Geckoboard, we’re offering Geckoboard free for 3 months too.
It’s a simple way to see whether emotion-aware dashboards help your team prioritise better, act earlier, and support both customers and agents more effectively.
How to claim the offer
Getting started is straightforward.
If you’re new to Stylo, add the Stylo Scores app to your Zendesk instance and drop their team a message mentioning the offer and your Zendesk subdomain to get 3 months for free.
If you’re new to Geckoboard, sign up for a free Geckoboard account, connect Zendesk, and drop our support team a message mentioning the offer and your subdomain to get 3 months free.
Offer ends March 6th 2026.
