See all 80+ tips on Unstuck
See all 80 tips on Unstuck
Offer work shadowing with other departments
One way to build better relationships between support and the rest of the business is to work on raising awareness for the work support does. A great way to kick start this is to offer people in other departments a chance to shadow a support agent for a couple of hours a month. They’ll get a glimpse into what customers ask about, and start to realize how much support knows about the product. As other employees get more comfortable with the support process, they can become a source of help to lean on during busy times.