One way to build better relationships between support and the rest of the business is to work on raising awareness for the work support does. A great way to kick start this is to offer people in other departments a chance to shadow a support agent for a couple of hours a month. They’ll get a glimpse into what customers ask about, and start to realize how much support knows about the product. As other employees get more comfortable with the support process, they can become a source of help to lean on during busy times.