See all 80+ tips on Unstuck
See all 80 tips on Unstuck
User test your help center documentation to check it's easy to understand
If your documentation isn’t easy to navigate and understand it’s not actually going to help anyone. User-testing will help you uncover the areas where you could be more clear or provide additional information. To user test documentation, have a new user attempt to complete a task using only your documentation. Do they navigate directly to the correct article? Where do they need to ask additional questions?