Blog

Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

Trackforce brings real-time visibility to the whole business with Geckoboard

Trackforce brings real-time visibility to the whole business with Geckoboard

  • by Sam Gane
Zendesk custom metrics: what they are and how to use them

Zendesk custom metrics: what they are and how to use them

  • by Sam Gane
Gamification for Support and Sales teams: what works (and what doesn’t)

Gamification for Support and Sales teams: what works (and what doesn’t)

  • by Nick Smith
How Octopus Legacy improved customer experience with real-time visibility

How Octopus Legacy improved customer experience with real-time visibility

  • by Sam Gane
Geckoboard Breakfast: Measuring What Matters in Support, 2026

Geckoboard Breakfast: Measuring What Matters in Support, 2026

  • by Sam Gane
How Woolworths MarketPlus improved team performance and customer satisfaction with real-time data

How Woolworths MarketPlus improved team performance and customer satisfaction with real-time data

  • by Sam Gane
How to set up Zendesk notifications and alerts in Slack

How to set up Zendesk notifications and alerts in Slack

  • by Sam Gane
How Spash transformed scattered support data into clear SLA visibility

How Spash transformed scattered support data into clear SLA visibility

  • by Sam Gane
How Simba keeps remote teams motivated with real-time data

How Simba keeps remote teams motivated with real-time data

  • by Sam Gane
Zendesk gamification: how to boost morale without the gimmicks

Zendesk gamification: how to boost morale without the gimmicks

  • by Tom Randle
Fireside chat: How Token.io turned support data into a company-wide superpower

Fireside chat: How Token.io turned support data into a company-wide superpower

  • by Sam Gane
All you need to know about Zendesk’s new Dashboard Builder

All you need to know about Zendesk’s new Dashboard Builder

  • by Guest Author

Put your key metrics where your team can see them

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