Blog

Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

Customer Support Survey 2021

Customer Support Survey 2021

  • by Sam Gane
How to improve customer service: 8 tips from top companies

How to improve customer service: 8 tips from top companies

  • by Team Geckoboard
The hidden intricacies of CSAT

The hidden intricacies of CSAT

  • by Luis Hernandez
Top 5 customer support metrics to help you improve customer relationships

Top 5 customer support metrics to help you improve customer relationships

  • by Team Geckoboard
How the Staffbase Customer Care team consistently exceeds their CSAT goal (>97%)

How the Staffbase Customer Care team consistently exceeds their CSAT goal (>97%)

  • by Sam Gane
How Capture One's Support Team use Geckoboard to provide great service and track launches

How Capture One's Support Team use Geckoboard to provide great service and track launches

  • by Sam Gane
4 steps to a better customer success strategy

4 steps to a better customer success strategy

  • by Team Geckoboard
From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams

From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams

  • by Sam Gane
7 Customer success metrics you should be prioritizing (but probably aren’t)

7 Customer success metrics you should be prioritizing (but probably aren’t)

  • by Team Geckoboard
How simplicity and focus has helped COBB Tuning maintain a CSAT score of 95% with 10,000 tickets per month

How simplicity and focus has helped COBB Tuning maintain a CSAT score of 95% with 10,000 tickets per month

  • by Sam Gane
How Geckoboard dashboards help India’s largest online furniture rental company deliver incredible customer service

How Geckoboard dashboards help India’s largest online furniture rental company deliver incredible customer service

  • by Sam Gane
How to stay customer-centric in the current climate: 7 tips from Ember’s Customer Experience Director

How to stay customer-centric in the current climate: 7 tips from Ember’s Customer Experience Director

  • by Laura Kukula

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