Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

5 rookie mistakes you can easily avoid in the 2021 holiday rush

When is it time to hire your next customer support representative?

How to track the right SLA metrics for customer support

Building a customer service framework: top tips from Tortuga, Lob and more

How to create a consistent customer experience with your customer service strategy

How to build a customer support team from scratch (tips from 8 support pros)

How to figure out if your CSAT benchmark is realistic (checklist included)

24/7 Support: Benefits and Tips for Providing Round-the-clock Support

4 ways to improve recognition for your customer service team

The Customer Support Experience Report 2021

18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

4 team culture tips to improve retention in Customer Support

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