Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

How to auto refresh Zendesk reports

How to auto refresh Zendesk reports

by Dale Pearson

4 ways to simplify your Zendesk reporting

4 ways to simplify your Zendesk reporting

by Dale Pearson

How Sycous reduced ‘Dropped Calls’ by 97% with Geckoboard

How Sycous reduced ‘Dropped Calls’ by 97% with Geckoboard

by Sam Gane

One Acre Fund creates a KPI-driven culture with Geckoboard

One Acre Fund creates a KPI-driven culture with Geckoboard

by Sam Gane

With Geckoboard, our First Touch Resolution improved by 41%

With Geckoboard, our First Touch Resolution improved by 41%

by Sam Gane

You can’t run a Customer Support team on “gut-feel”

You can’t run a Customer Support team on “gut-feel”

by Sam Gane

Veho's Help Desk use Geckoboard & now have complete oversight of their workload

Veho's Help Desk use Geckoboard & now have complete oversight of their workload

by Sam Gane

How dashboards helped transform the way the Jigsaw Customer Service team operate

How dashboards helped transform the way the Jigsaw Customer Service team operate

by Sam Gane

How to connect Freshdesk to Slack & generate KPI dashboards

How to connect Freshdesk to Slack & generate KPI dashboards

by Dale Pearson

10 January 2023

How to connect Zendesk to Slack & generate automated KPI dashboards

How to connect Zendesk to Slack & generate automated KPI dashboards

by Dale Pearson

10 January 2023

10 best Zendesk apps to deliver amazing support in 2023

10 best Zendesk apps to deliver amazing support in 2023

by Richard Ingram

25 November 2022

A guide to managing agent seats in Zendesk

A guide to managing agent seats in Zendesk

by Richard Ingram

8 November 2022

Share your goals, metrics, and data on a live dashboard

Geckoboard is the easiest way to make key information visible for your team.

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