Blog

Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

4 team culture tips to improve retention in Customer Support

4 team culture tips to improve retention in Customer Support

  • by Sam Gane
6 Underrated customer service metrics to elevate your customer relationships

6 Underrated customer service metrics to elevate your customer relationships

  • by Team Geckoboard
28 resources for improving customer service skills and increasing retention

28 resources for improving customer service skills and increasing retention

  • by Team Geckoboard
Customer Service Dashboard Inspiration: 5 Examples

Customer Service Dashboard Inspiration: 5 Examples

  • by Nick Smith
How to choose customer support KPIs that define what success looks like

How to choose customer support KPIs that define what success looks like

  • by Team Geckoboard
Customer Support Survey 2021

Customer Support Survey 2021

  • by Sam Gane
How to improve customer service: 8 tips from top companies

How to improve customer service: 8 tips from top companies

  • by Team Geckoboard
The hidden intricacies of CSAT

The hidden intricacies of CSAT

  • by Luis Hernandez
Top 5 customer support metrics to help you improve customer relationships

Top 5 customer support metrics to help you improve customer relationships

  • by Team Geckoboard
How the Staffbase Customer Care team consistently exceeds their CSAT goal (>97%)

How the Staffbase Customer Care team consistently exceeds their CSAT goal (>97%)

  • by Sam Gane
How Capture One's Support Team use Geckoboard to provide great service and track launches

How Capture One's Support Team use Geckoboard to provide great service and track launches

  • by Sam Gane
4 steps to a better customer success strategy

4 steps to a better customer success strategy

  • by Team Geckoboard

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