Blog

Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

5 rookie mistakes you can easily avoid in the 2021 holiday rush

5 rookie mistakes you can easily avoid in the 2021 holiday rush

  • by Dale Pearson
When is it time to hire your next customer support representative?

When is it time to hire your next customer support representative?

  • by Team Geckoboard
How to track the right SLA metrics for customer support

How to track the right SLA metrics for customer support

  • by Team Geckoboard
Building a customer service framework: top tips from Tortuga, Lob and more

Building a customer service framework: top tips from Tortuga, Lob and more

  • by Team Geckoboard
How to create a consistent customer experience with your customer service strategy

How to create a consistent customer experience with your customer service strategy

  • by Team Geckoboard
How to build a customer support team from scratch (tips from 8 support pros)

How to build a customer support team from scratch (tips from 8 support pros)

  • by Team Geckoboard
How to figure out if your CSAT benchmark is realistic (checklist included)

How to figure out if your CSAT benchmark is realistic (checklist included)

  • by Sam Gane
24/7 Support: Benefits and Tips for Providing Round-the-clock Support

24/7 Support: Benefits and Tips for Providing Round-the-clock Support

  • by Team Geckoboard
4 ways to improve recognition for your customer service team

4 ways to improve recognition for your customer service team

  • by Team Geckoboard
The Customer Support Experience Report 2021

The Customer Support Experience Report 2021

  • by Sam Gane
18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

  • by Team Geckoboard
4 team culture tips to improve retention in Customer Support

4 team culture tips to improve retention in Customer Support

  • by Sam Gane

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