Blog

Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

When is it time to hire your next customer support representative?

When is it time to hire your next customer support representative?

  • by Team Geckoboard
How to track the right SLA metrics for customer support

How to track the right SLA metrics for customer support

  • by Team Geckoboard
Building a customer service framework: top tips from Tortuga, Lob and more

Building a customer service framework: top tips from Tortuga, Lob and more

  • by Team Geckoboard
How to create a consistent customer experience with your customer service strategy

How to create a consistent customer experience with your customer service strategy

  • by Team Geckoboard
How to build a customer support team from scratch (tips from 8 support pros)

How to build a customer support team from scratch (tips from 8 support pros)

  • by Team Geckoboard
How to figure out if your CSAT benchmark is realistic (checklist included)

How to figure out if your CSAT benchmark is realistic (checklist included)

  • by Sam Gane
24/7 Support: Benefits and Tips for Providing Round-the-clock Support

24/7 Support: Benefits and Tips for Providing Round-the-clock Support

  • by Team Geckoboard
4 ways to improve recognition for your customer service team

4 ways to improve recognition for your customer service team

  • by Team Geckoboard
The Customer Support Experience Report 2021

The Customer Support Experience Report 2021

  • by Sam Gane
18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

  • by Team Geckoboard
4 team culture tips to improve retention in Customer Support

4 team culture tips to improve retention in Customer Support

  • by Sam Gane
6 Underrated customer service metrics to elevate your customer relationships

6 Underrated customer service metrics to elevate your customer relationships

  • by Team Geckoboard

Share your goals, metrics, and data on a live dashboard

Geckoboard is the easiest way to make key information visible for your team.

Learn how
Geckoboard TV dashboard

By continuing to use this site you consent to the use of cookies in accordance with our cookie policy. Learn more