The customer support world is full of tickets. Every morning you’re greeted with a not-so-neat pile of them eagerly awaiting your return. From conversational product queries to poetic messages about nothing in particular, they come in several shapes and sizes, and all require your highly valuable time.

So what’s it like taking care of them? We asked customer support teams for their experiences and discovered nine ticket characters, common to every company and recognized across the globe.

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