Zendesk does a lot out of the box, but the right apps make everyday support work easier. They save agents from chasing approvals, switching systems to find an order or digging through a suspended queue full of spam.
This shortlist covers ten apps and app families that tackle common support problems. Each has a clear job, so you can start with what’s slowing your team down. We’ve also included ideas for using them with Geckoboard, from making approval queues visible to putting customer sentiment alongside your support metrics.
Which Zendesk app fits your team?
Prices below are in US dollars where shown. Check the linked pages for current plans and terms.
1. SweetHawk
Best for: teams that need more structured approvals, tasks and follow-ups inside Zendesk.
SweetHawk offers a family of focused apps that add workflow features without writing code. Its Approve app stops agents chasing sign-off over email by keeping approval requests attached to the ticket.
Approvers don’t need to be Zendesk agents, and they can approve or decline requests from Slack. Pro adds multi-step approvals and escalation steps.
Other apps include Tasks and Subtickets, Field Rules, Recurring Tickets and Reminders. Together, they help organise complex requests, coordinate work across teams and schedule routine follow-ups. You can buy individual apps or the SweetHawk Suite.
Pricing: Approve Core costs $5 per agent per month. Pro costs $8 and includes multi-step approvals. Both offer a 14-day trial.
With Geckoboard: use Zendesk tags or supported custom fields to identify tickets waiting for approval, then show that queue beside your wider backlog. A growing approval queue makes it clear when customers are waiting on a decision rather than an agent’s reply. See Geckoboard’s Zendesk filtering capabilities.
2. Stylo Sentiment Scores
Best for: teams that want to spot frustrated customers and urgent requests before they escalate.
Two tickets can have the same priority and SLA while the customers behind them feel very differently about the wait.
Stylo Sentiment Scores uses AI to score frustration, urgency and delight in customer interactions. It writes those scores to ticket fields and updates them as tickets change.
Use the fields in Zendesk triggers and automations to raise a ticket’s priority or notify a team about a frustrated customer. Stylo also offers ticket categorisation and reporting on sentiment trends.
Pricing: 14-day free trial, with no credit card required. See Stylo’s pricing page for paid plans.
With Geckoboard: display Stylo’s sentiment fields alongside backlog, SLAs and CSAT. Your team can see when frustration is rising even if ticket volume looks steady, then decide where to move help. It brings customer emotion into the same shared view as your operational performance.
3. Shredder
Best for: teams whose suspended-ticket queue fills faster than anyone can clear it.
Shredder, built by Sparkly, helps you separate genuine customer messages from spam without processing everything individually.
It supports bulk recovery and deletion, plus rules based on sender, recipient, subject, content, suspension cause or message ID. Paid plans process suspended tickets automatically in the background.
Shredder can also add tags and internal notes to recovered tickets, so agents know how they reached the queue. That’s useful when legitimate messages repeatedly get suspended for the same reason.
Pricing: the free plan includes up to ten rules and bulk recovery and deletion. Team costs $99 per month, adds automated processing and offers a seven-day trial.
With Geckoboard: use the tag Shredder adds to recovered tickets to create a filtered Zendesk widget showing how many remain open. Put it beside your backlog so genuine messages stay visible after they’ve been rescued from the suspended queue.
4. Aircall
Best for: phone support teams that need calling and customer context in the same workflow.
Aircall for Support connects phone conversations with Zendesk. It can create tickets and contacts automatically, log call details and attach links to recordings.
Agents spend less time documenting calls, and the next person handling the ticket has the conversation’s context available. Aircall also offers routing, live monitoring and coaching features across its plans.
It’s worth exploring when phone support is a major part of your operation and your current setup leaves agents piecing together calls and tickets.
Pricing: Essentials starts at $30 per licence per month, billed annually, with a minimum of three licences. Calling allowances vary by destination and plan.
With Geckoboard: connect Aircall directly to show calls waiting, missed calls, wait times and agent availability beside Zendesk ticket metrics. When calls start building up, team leads can see who’s available to pick up. One wallboard gives the team a view across phone and written support.
5. Help Center Manager by Swifteq
Best for: teams with a large knowledge base that’s become difficult to maintain.
A product change can leave the same outdated instruction scattered across dozens of articles. Help Center Manager turns that upkeep from a series of manual edits into bulk actions.
You can move, update or delete articles, find and replace text or HTML, detect broken links and images, and export content to CSV, HTML, Word or PDF. It also supports automated translation and AI-generated image alt text.
It’s particularly useful for content audits, terminology changes and multilingual updates. Keeping articles accurate also gives customers and AI agents better information to work with.
Pricing: see Swifteq’s website for current plans.
With Geckoboard: if your help centre uses GA4, display article views beside Zendesk tickets tagged by topic. An article getting plenty of views while the same question keeps reaching support is worth a closer look. Use that view to help choose which content to improve next.
6. agnoStack Commerce
Best for: ecommerce support teams working across multiple platforms or storefronts.
agnoStack Commerce brings order histories, shipping updates and payment information into Zendesk. Agents can find what they need without repeatedly switching to a store admin.
It supports platforms including Shopify, BigCommerce, Adobe Commerce, commercetools and WooCommerce. Features include order search, refund processing and macros that pull current commerce details into replies. Available actions vary by platform and tier.
If your team only needs Shopify order details and common refund or cancellation actions, start with Shopify for Zendesk. agnoStack is worth considering for broader commerce workflows.
Pricing: key commerce features are paid. See agnoStack’s pricing page for your platform and requirements.
With Geckoboard: tag Zendesk tickets by order issue, such as delivery, returns or payment, then show their volume and backlog on a shared dashboard. That gives Support and Ecommerce a clearer view of what customers need. For Shopify stores, add order and sales metrics to put that demand in trading context.
7. Time Tracking
Best for: teams that need to understand how much work tickets require, for staffing, billing or improving workflows.
Zendesk’s Time Tracking app records how long agents spend on tickets. It supports automatic timing and manual entry, with fields for total time spent and time spent on the last update.
Ticket count alone can hide a demanding workload. Ten quick order questions and ten technical investigations can require very different amounts of effort. Time Tracking helps make that difference visible.
Agree how agents record calls, research and other work so the figures are useful across the team.
Pricing: free. The listing specifies Zendesk Professional or Enterprise plans.
With Geckoboard: add the app’s time fields to your ticket forms, then display them in dashboard widgets. Use recorded working time alongside ticket volume to make staffing and coaching conversations more concrete, and identify work worth simplifying.
8. Jira
Best for: support teams that escalate customer bugs to engineers working in Jira.
The Jira integration, built by Zendesk, lets agents escalate tickets to Jira issues and link related customer tickets to the same issue.
Engineers can see the customer conversations associated with an issue, while support agents can follow its progress from Zendesk. Teams can configure which information to share.
It keeps the engineering work connected to the customers waiting for a fix, making handovers and follow-ups easier.
Pricing: the integration is listed as free. Setup requires administrator permissions in Zendesk and Jira.
With Geckoboard: identify tickets waiting on engineering with a Zendesk tag or field, then display that queue beside Jira issues by status. Share overall ticket volume too, so engineers can see when contacts rise after a release, including requests that never become Jira issues.
9. Atlassian Statuspage
Best for: teams whose service disruptions generate a surge of customer questions.
Atlassian Statuspage for Support displays incidents and maintenance inside Zendesk. Agents can inspect the details and add current status information to a ticket comment.
Instead of hunting through internal messages for the latest update, agents have a shared source to use when replying. It’s a practical addition for teams already publishing incidents through Statuspage.
Pricing: the integration is free. It requires a public Atlassian Statuspage page and an eligible Zendesk plan; the listing specifies Support Team or above, or Support Suite.
With Geckoboard: tag incident-related tickets and show their volume beside backlog and first reply time. Statuspage gives agents the incident context; Geckoboard shows the pressure on support. Keep the dashboard visible after service recovers, when customers may still be waiting for answers.
10. Shopify for Zendesk
Best for: teams that need Shopify customer and order details while handling tickets.
Shopify for Zendesk, built by Zendesk, displays customer details and recent orders inside Zendesk. Agents can process refunds and cancellations from the Support sidebar or open an order in Shopify.
It works with Shopify and Shopify Plus. For teams handling routine order questions, it’s a straightforward place to start before buying a more extensive commerce integration.
Pricing: listed as free. Setup requires administrator permissions in Shopify and Zendesk.
With Geckoboard: put Shopify orders and sales beside Zendesk ticket volume, backlog and CSAT. During a promotion or peak trading period, your team can watch support demand grow alongside orders and move help where it’s needed. Add ticket categories to see whether customers are asking about products, deliveries or returns.
Give your team better tools and a clearer view
Start with the problem costing your agents the most time. The right app can remove a daily frustration, whether that’s chasing approvals, finding customer context or keeping help articles accurate.
Then make the work visible. Geckoboard’s Zendesk dashboards put backlog, first reply time and CSAT where the whole team can see them, alongside supported data from tools such as Aircall and Shopify. People can spot growing queues and respond without waiting for a manager to check every channel.
For a closer look at a change, Geckoboard’s Metrics MCP lets compatible AI assistants such as ChatGPT or Claude work with your Zendesk metrics. Ask which groups saw first reply time rise, review SLA attainment or prepare an update for your weekly support meeting.
Already using Geckoboard? Try one of the dashboard ideas above. New to it? Start your free trial and give your team a shared view of support performance.
