Distributing support workloads Your team knows more about your customers than anyone else. Organize regular time out of the queue for them to work on long-term support projects that will benefit the whole company.... by Geckoboard Staff 18 July 2018
Onboarding customer support team members As you bring new talent into your team, get your new hires off to the best possible start by helping them to integrate into your company structure, processes, culture and tone of voice.... by Geckoboard Staff 18 July 2018
Self service done well: help your customers help themselves Move beyond a simple knowledge base or FAQ and reap the benefits of a channel that’s efficient, functional, relevant and open 24/7.... by Richard Ingram 18 July 2018
Motivation and happiness: stay energized! Providing great support is hard, so it’s really important that managers understand how to motivate their team to keep them happy and productive.... by Adele Simor 18 July 2018
Hiring for customer support: getting it right Finding, recruiting and interviewing quality candidates can be a daunting experience at the best of times, but stick to the fundamentals and you’ll have a great fit in no time.... by Geckoboard Staff 18 July 2018
Customer support metrics: how to choose them and define what success looks like Numbers might not be everyone’s idea of fun, but they’re critical for guiding your team and keeping the rest of the company in the loop.... by Adele Simor 18 July 2018
Persuasion and buy in: how to sell customer support internally Customer Support sometimes doesn’t get the recognition it deserves, but a few easy tactics can help you and your team become superheroes in the eyes of the company.... by Richard Ingram 18 July 2018
Support channel overload: less is more It may be tempting to offer support through many channels, but do your customers really care? Learn how trimming the number of channels you offer can help improve service levels.... by Richard Ingram 18 July 2018
Customer support tools of the future The landscape of tools and software for support teams is vast and ever-changing. Get up to speed with some of the emerging trends that can help give your support team the edge.... by Geckoboard Staff 18 July 2018
Going above and beyond in customer support Your customer support team is firing on all cylinders and your customers are delighted. How do you take things to the next level?... by Geckoboard Staff 18 July 2018
Levelling up your customer support You can’t firefight forever. It’s time to get some fundamental tools and processes in place, so you can give consistently brilliant support to your customers.... by Geckoboard Staff 18 July 2018
