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How to stop micromanaging and give your team autonomy

Intrinsic vs extrinsic motivation: which is best for your team?

How to set meaningful and effective KPIs

What is a key performance indicator (KPI)?

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New SQL databases integration - easily add metrics from MySQL, PostgreSQL and Redshift databases to your dashboard

For all the many, many tools and services your business might be using day-to-day, there’s a good...

Stars of Stats

Statisticians don’t generally feature on “dream dinner party” guest lists but we reckon they ought to. Introducing #StarsOfStats. Every week we’re celebrating statisticians from history, illustrated by the brilliant Adam Murphy....

Distributing support workloads

Your team knows more about your customers than anyone else. Organize regular time out of the queue for them to work on long-term support projects that will benefit the whole company....

Onboarding customer support team members

As you bring new talent into your team, get your new hires off to the best possible start by helping them to integrate into your company structure, processes, culture and tone of voice....

Self service done well: help your customers help themselves

Move beyond a simple knowledge base or FAQ and reap the benefits of a channel that’s efficient, functional, relevant and open 24/7....

Motivation and happiness: stay energized!

Providing great support is hard, so it’s really important that managers understand how to motivate their team to keep them happy and productive....

Hiring for customer support: getting it right

Finding, recruiting and interviewing quality candidates can be a daunting experience at the best of times, but stick to the fundamentals and you’ll have a great fit in no time....

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