Recent posts

6 Underrated customer service metrics to elevate your customer relationships

Leading vs lagging indicators: what are they, and why do they matter for your business?

28 resources for improving customer service skills and increasing retention

Customer Service Dashboard Inspiration: 5 Examples

How to choose customer support KPIs that define what success looks like

Do This Instead Of That – Better eCommerce Marketing for 2021

Customer Support Survey 2021

How to improve customer service: 8 tips from top companies

The hidden intricacies of CSAT

Top 5 customer support metrics to help you improve customer relationships

How to choose the right sales KPIs for your team (plus 10 examples for any industry)

How the Staffbase Customer Care team consistently exceeds their CSAT goal (>97%)

Share your goals, metrics, and data on a live dashboard

Geckoboard is the easiest way to make key information visible for your team.

Learn how
Geckoboard TV dashboard