Recent posts

When is it time to hire your next customer support representative?

When is it time to hire your next customer support representative?

by Team Geckoboard

How to Analyze Data: A Basic Guide

How to Analyze Data: A Basic Guide

by Team Geckoboard

How to track the right SLA metrics for customer support

How to track the right SLA metrics for customer support

by Team Geckoboard

Building a customer service framework: top tips from Tortuga, Lob and more

Building a customer service framework: top tips from Tortuga, Lob and more

by Team Geckoboard

How to create a consistent customer experience with your customer service strategy

How to create a consistent customer experience with your customer service strategy

by Team Geckoboard

How to build a customer support team from scratch (tips from 8 support pros)

How to build a customer support team from scratch (tips from 8 support pros)

by Team Geckoboard

How to figure out if your CSAT benchmark is realistic (checklist included)

How to figure out if your CSAT benchmark is realistic (checklist included)

by Sam Gane

24/7 Support: Benefits and Tips for Providing Round-the-clock Support

24/7 Support: Benefits and Tips for Providing Round-the-clock Support

by Team Geckoboard

4 ways to improve recognition for your customer service team

4 ways to improve recognition for your customer service team

by Team Geckoboard

The Customer Support Experience Report 2021

The Customer Support Experience Report 2021

by Sam Gane

18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

by Team Geckoboard

4 team culture tips to improve retention in Customer Support

4 team culture tips to improve retention in Customer Support

by Sam Gane

Share your goals, metrics, and data on a live dashboard

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