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Metrics and KPIs

Do your metrics and KPIs measure up? Learn how to choose, calculate, and communicate them with your team

What is a KPI? | A complete guide to Key Performance Indicators

What is a KPI? | A complete guide to Key Performance Indicators

  • by Dale Pearson
How to keep your KPIs visible during busy periods and peak seasons

How to keep your KPIs visible during busy periods and peak seasons

  • by Dale Pearson
How to investigate a spike in your data

How to investigate a spike in your data

  • by Dale Pearson
The 9 best email marketing metrics to track – on a dashboard

The 9 best email marketing metrics to track – on a dashboard

  • by Dale Pearson
5 eCommerce KPIs to track over the 2021 Holiday Season

5 eCommerce KPIs to track over the 2021 Holiday Season

  • by Guest Author
Executive dashboards: Which metrics should you track and why?

Executive dashboards: Which metrics should you track and why?

  • by Team Geckoboard
How to track the right SLA metrics for customer support

How to track the right SLA metrics for customer support

  • by Team Geckoboard
The Customer Support Experience Report 2021

The Customer Support Experience Report 2021

  • by Sam Gane
6 Underrated customer service metrics to elevate your customer relationships

6 Underrated customer service metrics to elevate your customer relationships

  • by Team Geckoboard
Leading vs lagging indicators: what are they, and why do they matter for your business?

Leading vs lagging indicators: what are they, and why do they matter for your business?

  • by Team Geckoboard
The hidden intricacies of CSAT

The hidden intricacies of CSAT

  • by Luis Hernandez
Top 5 customer support metrics to help you improve customer relationships

Top 5 customer support metrics to help you improve customer relationships

  • by Team Geckoboard

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