Case Studies

We discuss dashboards, metrics, data, and all things in between with Geckoboard users and industry experts.

6 tips for managing Customer Support remotely

6 tips for managing Customer Support remotely

by Sam Gane

8 November 2023

Is your Customer Service team getting the recognition they deserve?

Is your Customer Service team getting the recognition they deserve?

by Sam Gane

26 October 2023

Why is real-time reporting so important for Customer Support teams?

Why is real-time reporting so important for Customer Support teams?

by Sam Gane

23 October 2023

How we’re using Geckoboard to discover the right sales KPIs

How we’re using Geckoboard to discover the right sales KPIs

by Sam Gane

How Sycous reduced ‘Dropped Calls’ by 97% with Geckoboard

How Sycous reduced ‘Dropped Calls’ by 97% with Geckoboard

by Sam Gane

Geckoboard had a direct impact on our sales figures

Geckoboard had a direct impact on our sales figures

by Sam Gane

One Acre Fund creates a KPI-driven culture with Geckoboard

One Acre Fund creates a KPI-driven culture with Geckoboard

by Sam Gane

With Geckoboard, our First Touch Resolution improved by 41%

With Geckoboard, our First Touch Resolution improved by 41%

by Sam Gane

You can’t run a Customer Support team on “gut-feel”

You can’t run a Customer Support team on “gut-feel”

by Sam Gane

Veho's Help Desk use Geckoboard & now have complete oversight of their workload

Veho's Help Desk use Geckoboard & now have complete oversight of their workload

by Sam Gane

How dashboards helped transform the way the Jigsaw Customer Service team operate

How dashboards helped transform the way the Jigsaw Customer Service team operate

by Sam Gane

The Customer Ops dashboard that motivates agents and saves valuable time for PeopleSafe

The Customer Ops dashboard that motivates agents and saves valuable time for PeopleSafe

by Sam Gane

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