Blog

Case Studies

We discuss dashboards, metrics, data, and all things in between with Geckoboard users and industry experts.

With Geckoboard, our First Touch Resolution improved by 41%

With Geckoboard, our First Touch Resolution improved by 41%

  • by Sam Gane
You can’t run a Customer Support team on “gut-feel”

You can’t run a Customer Support team on “gut-feel”

  • by Sam Gane
Veho's Help Desk use Geckoboard & now have complete oversight of their workload

Veho's Help Desk use Geckoboard & now have complete oversight of their workload

  • by Sam Gane
How dashboards helped transform the way the Jigsaw Customer Service team operate

How dashboards helped transform the way the Jigsaw Customer Service team operate

  • by Sam Gane
The Customer Ops dashboard that motivates agents and saves valuable time for PeopleSafe

The Customer Ops dashboard that motivates agents and saves valuable time for PeopleSafe

  • by Sam Gane
How Aalborg Håndbold use dashboards to positively impact the whole Pro handball club

How Aalborg Håndbold use dashboards to positively impact the whole Pro handball club

  • by Sam Gane
How the Staffbase Customer Care team consistently exceeds their CSAT goal (>97%)

How the Staffbase Customer Care team consistently exceeds their CSAT goal (>97%)

  • by Sam Gane
How Capture One's Support Team use Geckoboard to provide great service and track launches

How Capture One's Support Team use Geckoboard to provide great service and track launches

  • by Sam Gane
How dashboards can help SaaS companies gain investment and grow, with Kristian Marquez of Finstrat Management

How dashboards can help SaaS companies gain investment and grow, with Kristian Marquez of Finstrat Management

  • by Sam Gane
5 best practices to design your Shopify dashboard

5 best practices to design your Shopify dashboard

  • by Team Geckoboard
From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams

From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams

  • by Sam Gane
How 4 companies foster remote teamwork and collaboration with Geckoboard

How 4 companies foster remote teamwork and collaboration with Geckoboard

  • by Team Geckoboard

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