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Leadership

Get inspiration from other leaders, and learn from their mistakes, with candid stories from real companies.

You can’t run a Customer Support team on “gut-feel”

You can’t run a Customer Support team on “gut-feel”

  • by Sam Gane
How to make data accessible across your business

How to make data accessible across your business

  • by Dale Pearson
Why Team Leaders need to get RUDE with their KPIs

Why Team Leaders need to get RUDE with their KPIs

  • by Dale Pearson
5 rookie mistakes you can easily avoid in the holiday rush

5 rookie mistakes you can easily avoid in the holiday rush

  • by Dale Pearson
How dashboards can help SaaS companies gain investment and grow, with Kristian Marquez of Finstrat Management

How dashboards can help SaaS companies gain investment and grow, with Kristian Marquez of Finstrat Management

  • by Sam Gane
From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams

From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams

  • by Sam Gane
9 employee engagement strategies driven by data

9 employee engagement strategies driven by data

  • by Team Geckoboard
How simplicity and focus has helped COBB Tuning maintain a CSAT score of 95% with 10,000 tickets per month

How simplicity and focus has helped COBB Tuning maintain a CSAT score of 95% with 10,000 tickets per month

  • by Sam Gane
How to build high performance teams without micromanagement

How to build high performance teams without micromanagement

  • by Team Geckoboard
How Five Doors Network Real Estate use dashboards to stay on top

How Five Doors Network Real Estate use dashboards to stay on top

  • by Sam Gane
How to stay customer-centric in the current climate: 7 tips from Ember’s Customer Experience Director

How to stay customer-centric in the current climate: 7 tips from Ember’s Customer Experience Director

  • by Laura Kukula
Helping your ecommerce team adapt to COVID-19: tips from fellow leaders

Helping your ecommerce team adapt to COVID-19: tips from fellow leaders

  • by Laura Kukula

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