From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams
How simplicity and focus has helped COBB Tuning maintain a CSAT score of 95% with 10,000 tickets per month
How to stay customer-centric in the current climate: 7 tips from Ember’s Customer Experience Director
How to use dashboards to create data-driven legal teams
A guest post from Richard Mabey, CEO and co-founder of Juro, the contract collaboration platform. Is anyone not...
Customer Support Heroes: Chef-turned-support-manager Ade Mitchell reveals the secret sauce to boosting productivity at Veeqo
This is the fourth part in our mini-series of stories from unsung heroes on the front lines of...