Leadership

Get inspiration from other leaders, and learn from their mistakes, with candid stories from real companies.

How to use dashboards to create data-driven legal teams

A guest post from Richard Mabey, CEO and co-founder of Juro, the contract collaboration platform. Is anyone not...

How to stop micromanaging and give your team autonomy

To stop micromanaging, and give your team more autonomy, you could just follow the advice of William McKnight,...

Customer Support Heroes: Chef-turned-support-manager Ade Mitchell reveals the secret sauce to boosting productivity at Veeqo

This is the fourth part in our mini-series of stories from unsung heroes on the front lines of...

Customer Support Heroes: How Director of Customer Support Jodi Miller brought together the distributed support teams at PayByPhone

This is the third part in our mini-series of stories from unsung heroes on the front lines of...

Customer Support Heroes: How Head of Customer Services Johann Loibl efficiently scaled customer support at Zip Co

This is the second part in our mini-series of stories from unsung heroes on the front lines of...

Customer Support Heroes: The happiness-centered CS department with a human touch at DataBank IMX

This is the first part in our new mini-series of stories from unsung heroes on the front lines...

How we grew our customer success team in four steps

Luis Hernandez joined Geckoboard as VP Customer Success in 2014. Here he shares his experience of building the...

Cutting through the startup hype to grow a sustainable business with Josh Pigford of Baremetrics [Podcast]

For the final episode of Secrets for Scaling, we spoke with Josh Pigford, Founder & CEO of Baremetrics....

How to build focus and hone your creativity as a founder with Srini Rao of Unmistakable Creative [Podcast]

For this episode of Secrets for Scaling, we spoke with Srinivas Rao, Founder of Unmistakable Creative. The Unmistakable...

Unbounce’s Oli Gardner on evolving metrics, scaling culture, AI, and more [Podcast]

In this episode of Secrets for Scaling, we chatted with Oli Gardner, Co-Founder of Unbounce - a landing...

Tyler Barstow of Vinyl Me Please on how to not be a jerk manager when growing a business [Podcast]

For this episode, we spoke with Tyler Bastow, co-founder of Vinyl Me Please - a monthly record subscription...

Insights from the top two startup books recommended by founders

Earlier this year, we interviewed over twenty founders and CEOs of online businesses to understand their most pressing...

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