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Leadership

Get inspiration from other leaders, and learn from their mistakes, with candid stories from real companies.

6 tips for managing Customer Support remotely

6 tips for managing Customer Support remotely

  • by Sam Gane
Is your Customer Service team getting the recognition they deserve?

Is your Customer Service team getting the recognition they deserve?

  • by Sam Gane
You can’t run a Customer Support team on “gut-feel”

You can’t run a Customer Support team on “gut-feel”

  • by Sam Gane
How to make data accessible across your business

How to make data accessible across your business

  • by Dale Pearson
Why Team Leaders need to get RUDE with their KPIs

Why Team Leaders need to get RUDE with their KPIs

  • by Dale Pearson
5 rookie mistakes you can easily avoid in the holiday rush

5 rookie mistakes you can easily avoid in the holiday rush

  • by Dale Pearson
How dashboards can help SaaS companies gain investment and grow, with Kristian Marquez of Finstrat Management

How dashboards can help SaaS companies gain investment and grow, with Kristian Marquez of Finstrat Management

  • by Sam Gane
From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams

From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams

  • by Sam Gane
9 employee engagement strategies driven by data

9 employee engagement strategies driven by data

  • by Team Geckoboard
How simplicity and focus has helped COBB Tuning maintain a CSAT score of 95% with 10,000 tickets per month

How simplicity and focus has helped COBB Tuning maintain a CSAT score of 95% with 10,000 tickets per month

  • by Sam Gane
How to build high performance teams without micromanagement

How to build high performance teams without micromanagement

  • by Team Geckoboard
How Five Doors Network Real Estate use dashboards to stay on top

How Five Doors Network Real Estate use dashboards to stay on top

  • by Sam Gane

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