Leadership

Get inspiration from other leaders, and learn from their mistakes, with candid stories from real companies.

From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams

9 employee engagement strategies driven by data

How simplicity and focus has helped COBB Tuning maintain a CSAT score of 95% with 10,000 tickets per month

How to build high performance teams without micromanagement

How Five Doors Network Real Estate use dashboards to stay on top

How to stay customer-centric in the current climate: 7 tips from Ember’s Customer Experience Director

Helping your ecommerce team adapt to COVID-19: tips from fellow leaders

How to use dashboards to create data-driven legal teams

A guest post from Richard Mabey, CEO and co-founder of Juro, the contract collaboration platform. Is anyone not...

How to stop micromanaging and give your team autonomy

Customer Support Heroes: Chef-turned-support-manager Ade Mitchell reveals the secret sauce to boosting productivity at Veeqo

This is the fourth part in our mini-series of stories from unsung heroes on the front lines of...

Customer Support Heroes: How Director of Customer Support Jodi Miller brought together the distributed support teams at PayByPhone

This is the third part in our mini-series of stories from unsung heroes on the front lines of...

Customer Support Heroes: How Head of Customer Services Johann Loibl efficiently scaled customer support at Zip Co

This is the second part in our mini-series of stories from unsung heroes on the front lines of...

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