Leadership

Get inspiration from other leaders, and learn from their mistakes, with candid stories from real companies.

How dashboards can help SaaS companies gain investment and grow, with Kristian Marquez of Finstrat Management

From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams

9 employee engagement strategies driven by data

How simplicity and focus has helped COBB Tuning maintain a CSAT score of 95% with 10,000 tickets per month

How to build high performance teams without micromanagement

How Five Doors Network Real Estate use dashboards to stay on top

How to stay customer-centric in the current climate: 7 tips from Ember’s Customer Experience Director

Helping your ecommerce team adapt to COVID-19: tips from fellow leaders

How to use dashboards to create data-driven legal teams

A guest post from Richard Mabey, CEO and co-founder of Juro, the contract collaboration platform. Is anyone not...

How to stop micromanaging and give your team autonomy

Customer Support Heroes: Chef-turned-support-manager Ade Mitchell reveals the secret sauce to boosting productivity at Veeqo

This is the fourth part in our mini-series of stories from unsung heroes on the front lines of...

Customer Support Heroes: How Director of Customer Support Jodi Miller brought together the distributed support teams at PayByPhone

This is the third part in our mini-series of stories from unsung heroes on the front lines of...

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