Leadership

Get inspiration from other leaders, and learn from their mistakes, with candid stories from real companies.

Customer Support Heroes: How Head of Customer Services Johann Loibl efficiently scaled customer support at Zip Co

This is the second part in our mini-series of stories from unsung heroes on the front lines of...

by Adele Simor

4 June 2018

Customer Support Heroes: The happiness-centered CS department with a human touch at DataBank IMX

This is the first part in our new mini-series of stories from unsung heroes on the front lines...

by Adele Simor

21 May 2018

How we grew our customer success team in four steps

Luis Hernandez joined Geckoboard as VP Customer Success in 2014. Here he shares his experience of building the...

by Luis Hernandez

12 September 2017

Cutting through the startup hype to grow a sustainable business with Josh Pigford of Baremetrics [Podcast]

For the final episode of Secrets for Scaling, we spoke with Josh Pigford, Founder & CEO of Baremetrics....

by Tom Randle

5 July 2017

How to build focus and hone your creativity as a founder with Srini Rao of Unmistakable Creative [Podcast]

For this episode of Secrets for Scaling, we spoke with Srinivas Rao, Founder of Unmistakable Creative. The Unmistakable...

by Tom Randle

27 June 2017

Unbounce’s Oli Gardner on evolving metrics, scaling culture, AI, and more [Podcast]

In this episode of Secrets for Scaling, we chatted with Oli Gardner, Co-Founder of Unbounce - a landing...

by Tom Randle

30 May 2017

Tyler Barstow of Vinyl Me Please on how to not be a jerk manager when growing a business [Podcast]

For this episode, we spoke with Tyler Bastow, co-founder of Vinyl Me Please - a monthly record subscription...

by Tom Randle

9 May 2017

Insights from the top two startup books recommended by founders

Earlier this year, we interviewed over twenty founders and CEOs of online businesses to understand their most pressing...

by Laura Tyson

4 May 2017

Lessons from Pramod Dabir of West Agile Labs on minimizing technical debt while moving fast [Podcast]

For this episode of Secrets for Scaling, we chatted with Pramod Dabir, Co-Founder and CEO of West Agile...

by Tom Randle

2 May 2017

What I’ve learned about communicating bad news as a founder

As CEO and founder, there are inevitably times when I have to deliver bad news to the team....

by Paul Joyce

19 April 2017

Delegating as a founder: what I’ve learned over the past 7 years (Part 2)

Last week, I wrote down lessons I’ve learned on what and when to delegate. Today, I want...

by Paul Joyce

6 April 2017

Delegating as a founder: what I’ve learned over the past 7 years (Part 1)

It was on St. Patrick’s Day seven years ago that I first had the idea for what...

by Paul Joyce

29 March 2017

Share your goals, metrics, and data on a live dashboard

Geckoboard is the easiest way to make key information visible for your team.

Learn how