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Leadership

Get inspiration from other leaders, and learn from their mistakes, with candid stories from real companies.

How dashboards can help SaaS companies gain investment and grow, with Kristian Marquez of Finstrat Management

How dashboards can help SaaS companies gain investment and grow, with Kristian Marquez of Finstrat Management

  • by Sam Gane
From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams

From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams

  • by Sam Gane
9 employee engagement strategies driven by data

9 employee engagement strategies driven by data

  • by Team Geckoboard
How simplicity and focus has helped COBB Tuning maintain a CSAT score of 95% with 10,000 tickets per month

How simplicity and focus has helped COBB Tuning maintain a CSAT score of 95% with 10,000 tickets per month

  • by Sam Gane
How to build high performance teams without micromanagement

How to build high performance teams without micromanagement

  • by Team Geckoboard
How Five Doors Network Real Estate use dashboards to stay on top

How Five Doors Network Real Estate use dashboards to stay on top

  • by Sam Gane
How to stop micromanaging and give your team autonomy

How to stop micromanaging and give your team autonomy

  • by Laura Kukula

Customer Support Heroes: Chef-turned-support-manager Ade Mitchell reveals the secret sauce to boosting productivity at Veeqo

This is the fourth part in our mini-series of stories from unsung heroes on the front lines...

  • by Adele Simor

Customer Support Heroes: How Director of Customer Support Jodi Miller brought together the distributed support teams at PayByPhone

This is the third part in our mini-series of stories from unsung heroes on the front lines...

  • by Adele Simor

Customer Support Heroes: How Head of Customer Services Johann Loibl efficiently scaled customer support at Zip Co

This is the second part in our mini-series of stories from unsung heroes on the front lines...

  • by Adele Simor

Customer Support Heroes: The happiness-centered CS department with a human touch at DataBank IMX

This is the first part in our new mini-series of stories from unsung heroes on the front...

  • by Adele Simor

Frameworks for Setting Company Priorities: The Golden Circle

This is the first in a series of blog posts where we’ll discuss different frameworks for setting...

  • by Laura Tyson

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