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Leadership

Get inspiration from other leaders, and learn from their mistakes, with candid stories from real companies.

Customer Support Heroes: Chef-turned-support-manager Ade Mitchell reveals the secret sauce to boosting productivity at Veeqo

This is the fourth part in our mini-series of stories from unsung heroes on the front lines of...

  • by Adele Simor

Customer Support Heroes: How Director of Customer Support Jodi Miller brought together the distributed support teams at PayByPhone

This is the third part in our mini-series of stories from unsung heroes on the front lines of...

  • by Adele Simor

Customer Support Heroes: How Head of Customer Services Johann Loibl efficiently scaled customer support at Zip Co

This is the second part in our mini-series of stories from unsung heroes on the front lines of...

  • by Adele Simor

Customer Support Heroes: The happiness-centered CS department with a human touch at DataBank IMX

This is the first part in our new mini-series of stories from unsung heroes on the front lines...

  • by Adele Simor

How we grew our customer success team in four steps

Luis Hernandez joined Geckoboard as VP Customer Success in 2014. Here he shares his experience of building the...

  • by Luis Hernandez

Cutting through the startup hype to grow a sustainable business with Josh Pigford of Baremetrics [Podcast]

For the final episode of Secrets for Scaling, we spoke with Josh Pigford, Founder & CEO of Baremetrics....

  • by Tom Randle

How to build focus and hone your creativity as a founder with Srini Rao of Unmistakable Creative [Podcast]

For this episode of Secrets for Scaling, we spoke with Srinivas Rao, Founder of Unmistakable Creative. The Unmistakable...

  • by Tom Randle

Unbounce’s Oli Gardner on evolving metrics, scaling culture, AI, and more [Podcast]

In this episode of Secrets for Scaling, we chatted with Oli Gardner, Co-Founder of Unbounce - a landing...

  • by Tom Randle

Tyler Barstow of Vinyl Me Please on how to not be a jerk manager when growing a business [Podcast]

For this episode, we spoke with Tyler Bastow, co-founder of Vinyl Me Please - a monthly record subscription...

  • by Tom Randle

Insights from the top two startup books recommended by founders

Earlier this year, we interviewed over twenty founders and CEOs of online businesses to understand their most pressing...

  • by Laura Tyson

Lessons from Pramod Dabir of West Agile Labs on minimizing technical debt while moving fast [Podcast]

For this episode of Secrets for Scaling, we chatted with Pramod Dabir, Co-Founder and CEO of West Agile...

  • by Tom Randle

What I’ve learned about communicating bad news as a founder

As CEO and founder, there are inevitably times when I have to deliver bad news to the team....

  • by Paul Joyce

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