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Practical advice on goals, metrics, and data

Geckoboard Breakfast: Measuring What Matters in Support, 2026
Case Studies

Geckoboard Breakfast: Measuring What Matters in Support, 2026

Key takeaways from our Geckoboard Breakfast event, including how leading teams use real time dashboards, measure AI performance and rethink reporting for 2026....

  • by Sam Gane
Should you build or buy dashboards in 2026?
Tips and tools

Should you build or buy dashboards in 2026?

Build or buy dashboards in 2026? We break down how AI changes the decision — plus the real costs, security risks, and long-term trade-offs teams overlook....

  • by Tom Randle
  • by Nick Smith
Gamification for Support and Sales teams: what works (and what doesn’t)
Culture

Gamification for Support and Sales teams: what works (and what doesn’t)

Gamification works when it’s built on real KPIs, not gimmicks. Learn what actually changes behaviour in support and sales teams - and why feedback loops matter....

  • by Nick Smith
Stylo and Geckoboard: bringing customer sentiment into Zendesk dashboards

Stylo and Geckoboard: bringing customer sentiment into Zendesk dashboards

Experience customer sentiment in Zendesk dashboards - on us for 3 months....

  • by Nick Smith

Categories

Case Studies Culture Customer Support Dashboard design Data Goal setting Growth Leadership Metrics and KPIs Product news Team performance Tips and tools

Latest Articles

How to auto-refresh HubSpot dashboards

How to auto-refresh HubSpot dashboards

  • by Nick Smith
Should you build or buy dashboards in 2026?

Should you build or buy dashboards in 2026?

  • by Tom Randle
  • by Nick Smith
Zendesk custom metrics: what they are and how to use them

Zendesk custom metrics: what they are and how to use them

  • by Sam Gane
Gamification for Support and Sales teams: what works (and what doesn’t)

Gamification for Support and Sales teams: what works (and what doesn’t)

  • by Nick Smith
Stylo and Geckoboard: bringing customer sentiment into Zendesk dashboards

Stylo and Geckoboard: bringing customer sentiment into Zendesk dashboards

  • by Nick Smith
How Octopus Legacy improved customer experience with real-time visibility

How Octopus Legacy improved customer experience with real-time visibility

  • by Sam Gane
How MTD Training brought hidden data into the open and shifted their culture

How MTD Training brought hidden data into the open and shifted their culture

  • by Sam Gane
Geckoboard Breakfast: Measuring What Matters in Support, 2026

Geckoboard Breakfast: Measuring What Matters in Support, 2026

  • by Sam Gane
We asked ChatGPT to build a Zendesk dashboard — here’s what happened

We asked ChatGPT to build a Zendesk dashboard — here’s what happened

  • by Nick Smith
How Woolworths MarketPlus improved team performance and customer satisfaction with real-time data

How Woolworths MarketPlus improved team performance and customer satisfaction with real-time data

  • by Sam Gane
How to set up HubSpot notifications and alerts in Slack

How to set up HubSpot notifications and alerts in Slack

  • by Sam Gane
How to set up Zendesk notifications and alerts in Slack

How to set up Zendesk notifications and alerts in Slack

  • by Sam Gane

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