Blog

Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

Getting Started with Custom Metrics in Zendesk Analytics

Getting Started with Custom Metrics in Zendesk Analytics

  • by Guest Author
Getting Started with Custom Attributes in Zendesk Analytics

Getting Started with Custom Attributes in Zendesk Analytics

  • by Guest Author
Zendesk Analytics: How to Combine Multiple Attributes into a Single Reporting Field

Zendesk Analytics: How to Combine Multiple Attributes into a Single Reporting Field

  • by Guest Author
Using IF, THEN, AND, OR, and ENDIF in Zendesk Analytics

Using IF, THEN, AND, OR, and ENDIF in Zendesk Analytics

  • by Guest Author
Zendesk Analytics: Five Custom Talk Metrics That Give You the Numbers You Really Need

Zendesk Analytics: Five Custom Talk Metrics That Give You the Numbers You Really Need

  • by Guest Author
Trackforce brings real-time visibility to the whole business with Geckoboard

Trackforce brings real-time visibility to the whole business with Geckoboard

  • by Sam Gane
Zendesk custom metrics: what they are and how to use them

Zendesk custom metrics: what they are and how to use them

  • by Sam Gane
Gamification for Support and Sales teams: what works (and what doesn’t)

Gamification for Support and Sales teams: what works (and what doesn’t)

  • by Nick Smith
How Octopus Legacy improved customer experience with real-time visibility

How Octopus Legacy improved customer experience with real-time visibility

  • by Sam Gane
Geckoboard Breakfast: Measuring What Matters in Support, 2026

Geckoboard Breakfast: Measuring What Matters in Support, 2026

  • by Sam Gane
How Woolworths MarketPlus improved team performance and customer satisfaction with real-time data

How Woolworths MarketPlus improved team performance and customer satisfaction with real-time data

  • by Sam Gane
How to set up Zendesk notifications and alerts in Slack

How to set up Zendesk notifications and alerts in Slack

  • by Sam Gane

Put your key metrics where your team can see them

Geckoboard turns data from the tools you already use into live, shared dashboards, so your team can spot problems earlier and act while there’s still time.

See how it works
Geckoboard TV dashboard