Blog

Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

How to figure out if your CSAT benchmark is realistic (checklist included)

How to figure out if your CSAT benchmark is realistic (checklist included)

  • by Sam Gane
24/7 Support: Benefits and Tips for Providing Round-the-clock Support

24/7 Support: Benefits and Tips for Providing Round-the-clock Support

  • by Team Geckoboard
4 ways to improve recognition for your customer service team

4 ways to improve recognition for your customer service team

  • by Team Geckoboard
The Customer Support Experience Report 2021

The Customer Support Experience Report 2021

  • by Sam Gane
18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

  • by Team Geckoboard
6 Underrated customer service metrics to elevate your customer relationships

6 Underrated customer service metrics to elevate your customer relationships

  • by Team Geckoboard
28 resources for improving customer service skills and increasing retention

28 resources for improving customer service skills and increasing retention

  • by Team Geckoboard
Customer Service Dashboard Inspiration: 5 Examples

Customer Service Dashboard Inspiration: 5 Examples

  • by Nick Smith
How to choose customer support KPIs that define what success looks like

How to choose customer support KPIs that define what success looks like

  • by Team Geckoboard
Customer Support Survey 2021

Customer Support Survey 2021

  • by Sam Gane
The hidden intricacies of CSAT

The hidden intricacies of CSAT

  • by Luis Hernandez
Top 5 customer support metrics to help you improve customer relationships

Top 5 customer support metrics to help you improve customer relationships

  • by Team Geckoboard

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