Blog

Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

With Geckoboard, our First Touch Resolution improved by 41%

With Geckoboard, our First Touch Resolution improved by 41%

  • by Sam Gane
You can’t run a Customer Support team on “gut-feel”

You can’t run a Customer Support team on “gut-feel”

  • by Sam Gane
Veho's Help Desk use Geckoboard & now have complete oversight of their workload

Veho's Help Desk use Geckoboard & now have complete oversight of their workload

  • by Sam Gane
How dashboards helped transform the way the Jigsaw Customer Service team operate

How dashboards helped transform the way the Jigsaw Customer Service team operate

  • by Sam Gane
How to connect Freshdesk to Slack & generate KPI dashboards

How to connect Freshdesk to Slack & generate KPI dashboards

  • by Dale Pearson
How to generate Zendesk reports in Slack channels automatically

How to generate Zendesk reports in Slack channels automatically

  • by Dale Pearson
10 best Zendesk apps to deliver amazing support in 2023

10 best Zendesk apps to deliver amazing support in 2023

  • by Richard Ingram
A guide to managing agent seats in Zendesk

A guide to managing agent seats in Zendesk

  • by Richard Ingram
5 rookie mistakes you can easily avoid in the holiday rush

5 rookie mistakes you can easily avoid in the holiday rush

  • by Dale Pearson
When is it time to hire your next customer support representative?

When is it time to hire your next customer support representative?

  • by Team Geckoboard
How to track the right SLA metrics for customer support

How to track the right SLA metrics for customer support

  • by Team Geckoboard
Building a customer service framework: top tips from Tortuga, Lob and more

Building a customer service framework: top tips from Tortuga, Lob and more

  • by Team Geckoboard

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