Blog

Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

With Geckoboard, our First Touch Resolution improved by 41%

With Geckoboard, our First Touch Resolution improved by 41%

  • by Sam Gane
Veho's Help Desk use Geckoboard & now have complete oversight of their workload

Veho's Help Desk use Geckoboard & now have complete oversight of their workload

  • by Sam Gane
How dashboards helped transform the way the Jigsaw Customer Service team operate

How dashboards helped transform the way the Jigsaw Customer Service team operate

  • by Sam Gane
How to connect Freshdesk to Slack & generate KPI dashboards

How to connect Freshdesk to Slack & generate KPI dashboards

  • by Dale Pearson
How to generate Zendesk reports in Slack channels automatically

How to generate Zendesk reports in Slack channels automatically

  • by Dale Pearson
A guide to managing agent seats in Zendesk

A guide to managing agent seats in Zendesk

  • by Richard Ingram
How to create a TV dashboard for Zendesk

How to create a TV dashboard for Zendesk

  • by Tom Randle
5 rookie mistakes you can easily avoid in the holiday rush

5 rookie mistakes you can easily avoid in the holiday rush

  • by Dale Pearson
How to track the right SLA metrics for customer support

How to track the right SLA metrics for customer support

  • by Team Geckoboard
Building a customer service framework: top tips from Tortuga, Lob and more

Building a customer service framework: top tips from Tortuga, Lob and more

  • by Team Geckoboard
How to create a consistent customer experience with your customer service strategy

How to create a consistent customer experience with your customer service strategy

  • by Team Geckoboard
How to build a customer support team from scratch (tips from 8 support pros)

How to build a customer support team from scratch (tips from 8 support pros)

  • by Team Geckoboard

Put your key metrics where your team can see them

Geckoboard turns data from the tools you already use into live, shared dashboards, so your team can spot problems earlier and act while there’s still time.

See how it works
Geckoboard TV dashboard