Blog

Tips and tools

Make your life easier with step-by-step guides to your favourite tools, and recommendations for new ones.

How to keep your KPIs visible during busy periods and peak seasons

How to keep your KPIs visible during busy periods and peak seasons

  • by Dale Pearson
How to investigate a spike in your data

How to investigate a spike in your data

  • by Dale Pearson
The 9 best email marketing metrics to track – on a dashboard

The 9 best email marketing metrics to track – on a dashboard

  • by Dale Pearson
What is a dashboard – and does my business need one?

What is a dashboard – and does my business need one?

  • by Dale Pearson
Building your own KPI dashboard vs buying: Pros and Cons.

Building your own KPI dashboard vs buying: Pros and Cons.

  • by Tom Randle
Building a customer service framework: top tips from Tortuga, Lob and more

Building a customer service framework: top tips from Tortuga, Lob and more

  • by Team Geckoboard
The Customer Support Experience Report 2021

The Customer Support Experience Report 2021

  • by Sam Gane
18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

  • by Team Geckoboard
UNSTUCK: The Inspiration Playbook for Customer Service Teams

UNSTUCK: The Inspiration Playbook for Customer Service Teams

  • by Team Geckoboard
Use Google Sheets’ ImportXML function to scrape and visualize data

Use Google Sheets’ ImportXML function to scrape and visualize data

  • by Richard Ingram
How to import JSON data to a Google Sheet

How to import JSON data to a Google Sheet

  • by Richard Ingram
Top 16 Google Sheets Add-ons to Optimize Your Workflow

Top 16 Google Sheets Add-ons to Optimize Your Workflow

  • by Guest Author

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