Case Studies

We discuss dashboards, metrics, data, and all things in between with Geckoboard users and industry experts.

How scale up Codator uses Geckoboard dashboards to track their funnel metrics

by Sam Gane

26 October 2020

How simplicity and focus has helped COBB Tuning maintain a CSAT score of 95% with 10,000 tickets per month

by Sam Gane

21 September 2020

How Geckoboard dashboards help India’s largest online furniture rental company deliver incredible customer service

by Sam Gane

4 September 2020

How Five Doors Network Real Estate use dashboards to stay on top

by Sam Gane

1 September 2020

How to stay customer-centric in the current climate: 7 tips from Ember’s Customer Experience Director

by Laura Kukula

13 May 2020

Customer Support Heroes: Chef-turned-support-manager Ade Mitchell reveals the secret sauce to boosting productivity at Veeqo

This is the fourth part in our mini-series of stories from unsung heroes on the front lines of...

by Adele Simor

22 June 2018

Customer Support Heroes: How Director of Customer Support Jodi Miller brought together the distributed support teams at PayByPhone

This is the third part in our mini-series of stories from unsung heroes on the front lines of...

by Adele Simor

8 June 2018

Customer Support Heroes: How Head of Customer Services Johann Loibl efficiently scaled customer support at Zip Co

This is the second part in our mini-series of stories from unsung heroes on the front lines of...

by Adele Simor

4 June 2018

Customer Support Heroes: The happiness-centered CS department with a human touch at DataBank IMX

This is the first part in our new mini-series of stories from unsung heroes on the front lines...

by Adele Simor

21 May 2018

Customer Story: How Avail focused on KPIs and went from scrappy startup to scale-up

by Adele Simor

14 March 2018

Customer Story: How CharlieHR took a radical approach to team structure and OKRs to accelerate growth

by Adele Simor

26 February 2018

Customer Story: How Taylor & Hart Used NPS to Increase Monthly Revenue by 70%

Taylor & Hart [https://taylorandhart.com/custom-engagement-rings] is a London-based luxury online engagement and wedding ring retailer specializing...

by Adele Simor

9 January 2017

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