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Practical advice on goals, metrics, and data

Geckoboard Breakfast: Measuring What Matters in Support, 2026
Case Studies

Geckoboard Breakfast: Measuring What Matters in Support, 2026

Key takeaways from our Geckoboard Breakfast event, including how leading teams use real time dashboards, measure AI performance and rethink reporting for 2026....

  • by Sam Gane
I think light themed dashboards suck. Here’s why.
Dashboard design

I think light themed dashboards suck. Here’s why.

Dark vs light dashboards: does dark dashboard design just look better, or is it easier to monitor? Research on contrast, peripheral vision and usability explains why it matters....

  • by Sam Gane
Trackforce brings real-time visibility to the whole business with Geckoboard
Case Studies

Trackforce brings real-time visibility to the whole business with Geckoboard

See how Trackforce used Geckoboard to bring real-time visibility to the whole business, improve CSAT to 92.5%, and cut response times by 40%....

  • by Sam Gane
Gamification for Support and Sales teams: what works (and what doesn’t)
Culture

Gamification for Support and Sales teams: what works (and what doesn’t)

Gamification works when it’s built on real KPIs, not gimmicks. Learn what actually changes behaviour in support and sales teams - and why feedback loops matter....

  • by Nick Smith

Categories

Case Studies Culture Customer Support Dashboard design Data Goal setting Growth Leadership Metrics and KPIs Product news Team performance Tips and tools

Latest Articles

How to send Salesforce reports to Microsoft Teams automatically

How to send Salesforce reports to Microsoft Teams automatically

  • by Nick Smith
I think light themed dashboards suck. Here’s why.

I think light themed dashboards suck. Here’s why.

  • by Sam Gane
Trackforce brings real-time visibility to the whole business with Geckoboard

Trackforce brings real-time visibility to the whole business with Geckoboard

  • by Sam Gane
HubSpot KPI alerts in Microsoft Teams: get notified when metrics change

HubSpot KPI alerts in Microsoft Teams: get notified when metrics change

  • by Nick Smith
How to auto-refresh Salesforce dashboards

How to auto-refresh Salesforce dashboards

  • by Nick Smith
Zendesk notifications in Microsoft Teams: how to set up alerts that matter

Zendesk notifications in Microsoft Teams: how to set up alerts that matter

  • by Nick Smith
How to auto-refresh HubSpot dashboards

How to auto-refresh HubSpot dashboards

  • by Nick Smith
Should you build or buy dashboards in 2026?

Should you build or buy dashboards in 2026?

  • by Tom Randle
Zendesk custom metrics: what they are and how to use them

Zendesk custom metrics: what they are and how to use them

  • by Sam Gane
Gamification for Support and Sales teams: what works (and what doesn’t)

Gamification for Support and Sales teams: what works (and what doesn’t)

  • by Nick Smith
Stylo and Geckoboard: bringing customer sentiment into Zendesk dashboards

Stylo and Geckoboard: bringing customer sentiment into Zendesk dashboards

  • by Nick Smith
How Octopus Legacy improved customer experience with real-time visibility

How Octopus Legacy improved customer experience with real-time visibility

  • by Sam Gane

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