Brand new features
This year the team at Geckoboard have been hard at work on a range of features and updates that add even more value for you, our customers.
First we talk through four brand new features that have the potential to expand the ways you can use Geckoboard to visualize your KPIs and improve team performance.
In March, we launched Interactive View, a way for our customers to deep dive into their data from their dashboard in a couple of clicks.
How does it work?
Well, if you’ve ever noticed a spike in your data, something anomalous happening on your dashboard it’s likely you’ve had to go away and investigate this further somewhere else.
With Interactive View you’re able to quickly and easily get a look behind the scenes to see what’s going on.
Example, you see a spike in ticket volume for Zendesk Support. Rather than move to Zendesk Explore and spend a while trying to figure out where this has come from, you can use Interactive View to break down where the additional ticket volume is coming from, is it a particular queue, is there an increase in a specific tag, is one product/brand causing the spike? Within a few seconds, you’ll be able to answer questions right from your dashboard.
Interactive View allows you to investigate different properties related to your metric as well as different timeframes all without affecting what you see on your dashboard.
Can I use Interactive View?
Interactive View is still in beta and is currently available for the following data sources, with more to come in 2024:
- Facebook Ads
- Google Analytics 4
- Google Search Console
- Zendesk Support
To take a look at Interactive View for the above data sources, hit the magnifying glass in the top right corner of your widgets.
Need to dig a little deeper?
Interactive View also includes access to Source Data (currently available for Zendesk Support only) so that you can get a full breakdown of the source data behind the scenes.
Using the example above, you can use Source Data to view specific tickets (clicking right from your Geckoboard account into individual affected tickets) and get a view of the types of conversations occurring to help you get more detail on the problem.
For more information on Interactive View, take a look here.
We’ve had status indicators as a part of our Geckoboard dashboards for as long as we’ve existed, so what makes this update different?
Well, up until now, status indicators have only been able to alert you to a change in a KPI whilst you’re looking at your dashboard or snapshot.
But something we’ve always had commonly requested is a notification that pings you the minute something’s changed – such as achieving a goal, or when there’s been a significant difference in performance somewhere.
For the cases where your team is on the go, or even in the office with their heads down working, but you want them to know the instant something is happening to your most important metrics, we set up notifications.
Currently in beta, notifications can be set up to send to Slack for specific data sources (full list here) and appies to individual widgets.
Historic time filters
It’s been commonly requested to have access to data from previous periods in time to allow customers to build dashboards that report historic data e.g. Customer Support performance for last month.
Historic time filters allow dashboards to be used in a different way, as reports for past timeframes. Something that until this update, wasn’t always possible.
These are the data sources where you’ll be able to use historic time filters to create this kind of dashboard report:
- FB Ads
- Google Search Console
- Zendesk Support
Resize widths in the table visualization
A common request from our customers using table data on their dashboard is to have more flexibility to adjust the layout.
We listened! And this year, rolled out an update to allow you to resize the widths of your columns so you can better utilize the space available on your dashboard.
Data sources updates
We’re always looking for ways to improve our data sources so that you’re able to access the data you need for your dashboards. In 2023 we launched four new data sources and improved 26 more.
New data sources
The four new data sources launched this year:
Improving existing data sources
From your feedback we’ve worked on improvements to the following data sources.
Google Analytics 4
Most people who manage a website will be aware that Universal Analytics sunsetted this year, replaced by Google Analytics 4.
We launched our Google Analytics 4 data source in 2022 but have continually improved its offering to help serve our customers. Here’s what we’ve done this year:
- Created support for metrics from Google Analytics 4’s realtime report
- Added a big list of new metrics including Organic Google Search Average Position, Shipping Amount, Event Count per User, and more (full list here)
- Rolled out the map visualization
- Added the filter ‘Contains / does not contain’
Zendesk Support is another highly important tool to a large group of our customers that has been given considerable focus this year.
Here’s what we’ve added:
- Historic time filters allowing you to create reports for past timeframes
- These new metrics: Agent replies, internal comments and agent updates
- A bunch of SLA related metrics that allow you to stay on top of your SLA targets, including number of active unbreached SLA tickets, number of active breached SLA tickets, % of SLA targets achieved, % of SLA targets breached, and more (full list here)
This data source had a complete overhaul to make the user experience much better and includes new metrics such as Active Subscriber Count.
The YouTube data source has had 16 new metrics added including card clicks and card click-through-rate, annotation clicks, number of YouTube Red views, and number times your videos have been added to or removed from playlists.
More filters have been added too, allowing you to filter shares by subscribe status, and break metrics down by continent and subcontinent.
Salesforce now supports median and unique aggregations and field-to-field filtering from your reports.
Our Close data source now supports user activity metrics, allowing you to break performance out for specific sales reps. This covers metrics such as number of meetings completed, declined or canceled, leads created and contacted, opportunities created, won and lost, value of opportunities won or lost, call duration, and more.
Our Klaviyo integration now allows you to keep track of segment size.
If you have multiple accounts for various tools that you use, you’re not alone! We’ve updated 21 further data sources this year so that you can access your data from more than one account per tool.
Here’s the full list:
- Help Scout
- QuickBooks Online
- Zendesk Sell
We’re feeling pretty good about the impact these improvements have made on our existing customers dashboard experience but we’re always striving to do better.
Here’s to 2024 and lots more updates to make your Geckoboard dashboards work even harder for you and your team.