Freshdesk dashboards

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Geckoboard connects securely with your Freshdesk account, so you can boost the visibility of live ticket metrics and support goals on an easy-to-understand TV dashboard. This allows you and your team to:

  • Understand at a glance how your support operation is running
  • Automatically flag when important metrics are performing well or poorly to ensure fast action and improvement over time
  • Balance everyone's work between channels based on current ticket volume
  • Call out top performers to encourage cooperation and friendly competition
  • Increase the wider company's awareness of Support's hard work

Get the exact metrics you need with powerful filters

Visualizing your core Freshdesk metrics is simple with Geckoboard. You can filter by agent, group, priority, status, custom fields, and more to display the exact metric you need.

Key metrics

  • Ticket volume
  • First Response Time (FRT)
  • Resolution time
  • Unassigned tickets
  • Customer Satisfaction Score (CSAT)
  • Tickets by category
  • Top ticket solvers
  • And many more...

Choose from beautiful visualizations, like these:

Ticket Volume

Ticket Volume Freshdesk image

First Reply Time

First Reply Time Freshdesk image

Satisfaction Score

Satisfaction Score Freshdesk image