Geckoboard connects securely with your Freshdesk account, so you can boost the visibility of live ticket metrics and support goals on an easy-to-understand TV dashboard. This allows you and your team to:
Get the exact metrics you need with powerful filters
Visualizing your core Freshdesk metrics is simple with Geckoboard. You can filter by agent, group, priority, status, custom fields, and more to display the exact metric you need.
First Response Time (FRT)
Customer Satisfaction Score (CSAT)
Tickets by category
Top ticket solvers
And many more...
Choose from beautiful visualizations, like these:
First Reply Time
Add data from other sources to complete the picture