Freshdesk dashboards
Real-time Freshdesk dashboards that help teams deliver amazing support throughout the day
Trusted by 1000s of data-driven organizations
Create dashboards that keep teams focused on important Freshdesk metrics
No coding or extra training required.
Connect to your data
Securely connect your Freshdesk account and access dozens of metrics effortlessly.
Read our step-by-step guide
Focus on the metrics that matter
Filter your data and adjust presentation options to build easy-to-understand visualizations of your Freshdesk data.
Build dashboards everyone can understand
Resize, group, and rearrange the visualisations to create your own bespoke dashboard.
Highlight what’s important
Use goals and status indicators to draw attention to changes in ticket volume and other metrics as they fluctuate throughout the day.
Key metrics supported
- First response time
- Full resolution time
- Ticket volume
- Tickets by category
- Unassigned tickets
- CSAT
- Top ticket solvers
Go beyond baked-in charts and slow reports
Gather data from across all your support channels, and other tools, and connect multiple Freshdesk accounts too
Simplify important support metrics and easily share them with stakeholders outside of your team
Metrics refresh automatically every few minutes so everyone sees up-to-date numbers
Add your logo and brand colours for a fully custom look and feel
Visually highlight targets and noteworthy changes in your data
Agents love this! It lets team leads check, at a glance, how everyone is doing, and whether we have sufficient coverage as one office finishes up for the day and hands over to another.
Over 80 data sources and counting
Easily access KPIs throughout the day
No more digging around in different platforms to see the data that can make a difference. Our sharing features make sure key metrics get seen by the right people at the right time.
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Generate a link to your live dashboard – share on email, IM, embed or bookmark.
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Schedule daily, weekly or monthly snapshots to send to your Slack channels.
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Automatically email screenshots of your dashboards on a schedule of your choice.
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Invite team members to view private dashboards, and even start building their own.
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Use a phone or tablet to check your dashboards on the go. Learn more
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Pair a TV and proudly display your dashboards where everyone can see them. Learn more
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Share a link
Generate a link to your live dashboard – share on email, IM, embed or bookmark.
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Post to Slack
Schedule daily, weekly or monthly snapshots to send to your Slack channels.
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Email snapshots
Automatically email screenshots of your dashboards on a schedule of your choice.
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Manage users
Invite team members to view private dashboards, and even start building their own.
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Mobile friendly
Use a phone or tablet to check your dashboards on the go. Learn more
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Display on a TV
Pair a TV and proudly display your dashboards where everyone can see them. Learn more
In just a glance at the live dashboard, I’m more or less sorted.