Pricing

Frequently Asked Questions

• What happens after the free trial ends?

  You can try Geckoboard with all features enabled for 30 days completely free. When your trial ends, your dashboard(s) will no longer be updated and will become inaccessible. If you want to continue using Geckoboard, simply select a plan and enter a valid payment method in your account settings.

• What if I need more (or fewer) dashboards or users than I signed up for?

  No problem! You can easily upgrade or downgrade your subscription adding more or fewer dashboards and users within the allowances of your plan. We’ll charge your account on a pro-rata basis and either issue a credit, or add it to your bill.

• How many dashboards will I need?

  The number of dashboards you’ll need will depend on how many different teams or audiences you want to have their own dashboard. We recommend having an individual dashboard for each team using Geckoboard. A dashboard is the size of a widescreen TV and generally visualizes less than 15 focused metrics, although you can add as many metrics as you want. One dashboard can be displayed on multiple screens, and more than one dashboard can be displayed on a single screen using dashboard loops. Each dashboard tends to focus on a specific purpose or group of viewers such as sales or marketing. Here are some example dashboards to give you an idea.

• Can I install Geckoboard on my own server?

  No. Geckoboard is a cloud-based, Software as a Service (SaaS) application. We maintain our servers, security and updates so that you don’t have to. You can read more about our commitment to secure data here.

• Do I need to be a user to view a dashboard?

  A user can either have admin or read-only rights. Both can view dashboards via the iOS app, but only admins can build and edit dashboards. You don’t need to be a user to view dashboards on a TV or in a desktop browser since you can use Secure Sharing Links to see the dashboard. If you want more than 4 people to be able to build and edit dashboards or view dashboards via the mobile app, then you’ll need to select a plan with unlimited users (either Growth or Company).

• How does it work when I pay annually?

  When you pay annually get one free month included, so 12 months for the price of 11. We will charge you the annual cost when you subscribe and you will have Geckoboard access for the next 12 months.

• What if I want to cancel?

  You can cancel at any time. You’ll be billed for your current contract period (monthly or annual) but never again.

• Which browsers does Geckoboard support?

  Geckoboard is optimized for the latest versions of the main browsers (Google Chrome, Mozilla Firefox, Safari and Internet Explorer 10 or above). Our mobile app also supports iOS enabled mobile devices.

• Will my data be private and safe?

  The short answer: Yes. The long answer: Geckoboard uses no plain text communication whatsoever. Communication between all app components, including connections to the database, the message queue and other HTTP connections, are encrypted. User passwords, access tokens and any other stored information are also encrypted. Read more about our approach to security.

• Do you have a white-label agency or reseller plan?

  We do not currently offer a specific agency or reseller plan. Agencies and resellers will generally:

  • 1) Create separate accounts for each of their customers and grow the accounts as the customers’ needs develop.
  • 2) Purchase a Company plan with unlimited users and dashboards and create all customer dashboards from this main account. The benefit of the Company plan is that you don't have to think about dashboard or user quotas - so each dashboard added has no additional cost. It also includes Custom Themes so you can style dashboards to fit your or your customer’s brand. You should share these dashboards with your customers via our Secure Sharing Links feature or View Only with restricted access permissions so that they only see the dashboards specific to them.
• Do you offer a discount for non-profits?

  At Geckoboard, we want to do our part to support people and teams around the world who are doing good things. Through our non-profits program, we offer a 20% discount on any of our plans, forever. You can get the full details on the discount here.

• I can’t pay by credit card, what should I do?

  We do offer invoicing with payment by bank transfer for annually subscribed customers on our Company plan. If you'd like to be manually invoiced, you will need to contact us at support@geckoboard.com to purchase a Company plan on a 12 month contract. For our smaller plans, we can currently only offer payment via credit card or PayPal.