Get your team performing at their best

Frequently Asked Questions

Plans
• What happens after the free trial ends?

  You can try Geckoboard with all features (equivalent to the Company plan) enabled for 30 days completely free. When your trial ends, your dashboard(s) will no longer be updated and will become inaccessible. If you want to continue using Geckoboard, simply select a plan and enter a valid payment method in your account settings.

• What if I want to upgrade or downgrade after I've chosen a plan?

  After you become a customer, you can upgrade or downgrade your Geckoboard plan at any time to get access to more features, or to move onto a plan with lower functionality. You will only be charged for the time you used on each specific plan. Here is how account owners can upgrade or downgrade directly in-app.

Billing
• What payment options does Geckoboard accept?

  We accept payment via debit card, credit card or PayPal. If you’d like to select the annually billed Company plan, we can also offer manual invoicing via wire transfer or bank transfer. If you'd like to be manually invoiced in this way, you will just need to contact us at support@geckoboard.com to purchase the Company plan on a 12-month contract.

• What if I want to cancel?

  You can cancel at any time. You’ll be billed for your current contract period (monthly or annual) but never again.

• How does it work when I pay annually?

  When you pay annually you get one free month included, so 12 months for the price of 11. We will charge you the annual cost when you subscribe and you will have Geckoboard access for the next 12 months.

• Do you offer a discount for non-profits?

  At Geckoboard, we want to do our part to support people and teams around the world who are doing good things. Through our non-profits program, we offer a 20% discount on any of our plans, forever. You can get the full details on the discount here.

• Do you have a white-label agency or reseller plan?

  We do not currently offer a specific agency or reseller plan. Agencies and resellers will generally:

  • 1) Create separate accounts for each of their customers and grow the accounts as the customers’ needs develop.
  • 2) Purchase a Company plan with unlimited users and dashboards and create all customer dashboards from this main account. The benefit of the Company plan is that you don't have to think about dashboard or user quotas - so each dashboard added has no additional cost. It also includes Custom Themes so you can style dashboards to fit your or your customer’s brand. You should share these dashboards with your customers via our Secure Sharing Links feature or View Only with restricted access permissions so that they only see the dashboards specific to them.
Product
• How many dashboards will I need?

  The number of dashboards you’ll need will depend on your own team setup. Generally we see customers setting up an individual dashboard for each team or audience using Geckoboard. A dashboard is the size of a widescreen TV and generally visualizes 15 or fewer focused metrics, although you can add as many metrics as you want. One dashboard can be displayed on multiple screens, and more than one dashboard can be displayed on a single screen using dashboard loops. Each dashboard tends to focus on a specific purpose or group of viewers such as sales or marketing. Here are some examples.

• Can I install Geckoboard on my own server?

  No. Geckoboard is a cloud-based, Software as a Service (SaaS) application. We maintain our servers, security and updates so that you don’t have to. You can read more about our commitment to secure data here.

• Do I need to be a user to view a dashboard?

  No, you do not need to be a user in order to view a dashboard on a TV. If you’re using our Team and Company plans, you will also have access to secure Sharing Links which send a view-only desktop or mobile version of your dashboards to anyone who isn’t a user.

• Which browsers does Geckoboard support?

  Geckoboard is optimized for the latest versions of Google Chrome, Mozilla Firefox, and Safari. A lighter version of Geckoboard (Geckoboard Lite) is also available for other browsers.

• Will my data be private and safe?

  The short answer: Yes. The long answer: Geckoboard uses no plain text communication whatsoever. Communication between all app components, including connections to the database, the message queue and other HTTP connections, are encrypted. User passwords, access tokens and any other stored information are also encrypted. Read more about our approach to security.