Customer Support Dashboard Examples

A call center dashboard (or contact center dashboard) visualizes live metrics such as number of calls, wait time, and customer satisfaction.

A customer service dashboard visualizes a support team’s performance in real-time, so they can react to important changes and make progress toward their goals.

A CSAT dashboard breaks down one of the most important Customer Support KPIs, Customer Satisfaction (CSAT), helping teams better understand how and why it’s changing.

A Service Level Agreement dashboard (SLA dashboard) helps customer service teams understand if the level of support they are providing meets set standards.

A support agent dashboard visualizes the performance of individual CS agents in order to foster a spirit of friendly competition.

A Zendesk dashboard surfaces real-time KPIs and ticket information from Zendesk, allowing managers and agents to monitor the queue throughout the day, be more responsive, and deliver stellar support