Freshdesk Dashboard

Focus on important metricsA Freshdesk TV dashboard shows your team how they’re doing overall, with specific support metrics like CSAT, first response time, and resolution time, so they can get into a rhythm, decide what to focus on, and own their work.

Focus on important metrics

Prevent issues By the time your team get the Google Analytics report, or dig out the data, it’s too late to react. With our Google Analytics dashboards, your team can glance at trends, goals, events, and e-commerce data, and instantly respond to issues.

Prevent issues

Stay energizedShow your team how they’re doing against key metrics, and namecheck your star agents on a Freshdesk TV dashboard, to up the energy, inspire them to outdo themselves, and celebrate success.

Stay energized

Feel appreciatedCustomer Success teams are a modest bunch, so highlight your unsung heroes on a TV dashboard, thank them for doing an amazing job, and show the rest of the company what an impact they have.

Feel appreciated
  • Geckoboard made our metrics easy to see at a glance, and helped us increase our CSAT from 65% to 80%.
    Jodi Miller, PayByPhone
  • Being able to see things happen in real time means we don’t need to wait a week for the report to realise there’s a problem.
    Tim Syratt, Call Dynamics

Key features

  • Dashboard loops

    Dashboard loops

    Cycle through different dashboards on one screen with our loop option.

  • Everything in one place

    Everything on one screen

    See your key Freshdesk metrics on one dashboard, along with metrics from Intercom, Twitter, Pingdom and Google Analytics.

  • Clean visualizations

    Clean visualizations

    Use our uncluttered visualizations to help your team understand their data instantly and from a distance.

  • Seamless setup

    Simple setup

    Get Geckoboard on your TV in seconds using just your laptop, or set it and forget it with our Chrome OS app.