Zendesk Support dashboards
Real-time Zendesk dashboards that help teams deliver amazing support throughout the day
Trusted by 1000s of data-driven organizations
Create real-time dashboards that help teams keep on top of Zendesk Support metrics throughout the day
No coding or extra training required.
Connect to your data
Securely connect your Zendesk account and access dozens of metrics effortlessly.
Read our step-by-step guide
Focus on the metrics that matter
Filter your data and adjust presentation options to build easy-to-understand visualizations of your Zendesk data.
Build dashboards everyone can understand
Resize, group, and rearrange the visualisations to create your own bespoke dashboard.
Highlight what’s important
Use goals and status indicators to draw attention to changes in ticket volume and other metrics as they fluctuate throughout the day.
Key metrics supported
- CSAT
- Ticket volume
- Tickets by tag
- First reply time
- Full resolution time
- SLAs breached
- SLAs achieved
- Top ticket solvers
- Customer feedback
Go beyond baked-in charts and slow reports
Gather data from across all your support channels, and other tools, and connect multiple Zendesk accounts too
Simplify important support metrics and easily share them with stakeholders outside of your team
Metrics refresh automatically every few minutes so everyone sees up-to-date numbers
Add your logo and brand colours for a fully custom look and feel
Visually highlight targets, SLAs and noteworthy changes in your data
Access live support metrics on the move with Geckoboard's mobile-friendly view
Agents love this! It lets team leads check, at a glance, how everyone is doing, and whether we have sufficient coverage as one office finishes up for the day and hands over to another.
Over 80 data sources and counting
KPIs that get seen
No more digging around in different platforms to see the data that can make a difference. Our sharing features make sure your key metrics are easy to acess throughout the day.
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Generate a link to your live dashboard – share on email, IM, embed or bookmark.
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Schedule daily, weekly or monthly snapshots to send to your Slack channels.
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Automatically email screenshots of your dashboards on a schedule of your choice.
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Invite team members to view private dashboards, and even start building their own.
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Use a phone or tablet to check your dashboards on the go. Learn more
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Pair a TV and proudly display your dashboards where everyone can see them. Learn more
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Share a link
Generate a link to your live dashboard – share on email, IM, embed or bookmark.
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Post to Slack
Schedule daily, weekly or monthly snapshots to send to your Slack channels.
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Email snapshots
Automatically email screenshots of your dashboards on a schedule of your choice.
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Manage users
Invite team members to view private dashboards, and even start building their own.
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Mobile friendly
Use a phone or tablet to check your dashboards on the go. Learn more
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Display on a TV
Pair a TV and proudly display your dashboards where everyone can see them. Learn more
In just a glance at the live dashboard, I’m more or less sorted.