Zendesk Support dashboards
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Geckoboard connects securely with your Zendesk Support account, so you can monitor live ticket metrics and support goals on a real-time dashboard. A single place for all your key metrics, it can be viewed and shared with your team via sharing links, a mobile browser, or on a big-screen TV.
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Understand how your support operation is running, at a glance
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Automatically highlight when important metrics are performing well or poorly to ensure fast action and improvement over time
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Balance everyone's work between channels based on current ticket volume
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Acknowledge star performers, collaborate, and spark friendly competition between agents and teams
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Make the wider company aware of the support team's hard work
Get the exact metrics you need with powerful filters
Geckboard makes it easy to visualize your core Zendesk Support metrics. It lets you filter by tag, group, brand, channel, custom fields, and more so you can display the exact metric you want.
Key metrics
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Ticket volume by status
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First reply time
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Full resolution time
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Customer Satisfaction Score (CSAT)
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List of customer feedback
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Ticket subject lines
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Service Level Agreements (SLAs) breached and achieved
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And many more...
Choose from beautiful visualizations, like these:
CSAT by agent
Ticket volume compared to last month
First reply time by department
