Zendesk Support

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Geckoboard connects securely with your Zendesk Support account, so you can increase the visibility of live ticket metrics and support goals on an easy-to-understand, unmissable TV dashboard. This allows you and your team to:

  • Understand how your support operation is running, at a glance
  • Automatically highlight when important metrics are performing well or poorly to ensure fast action and improvement over time
  • Balance everyone's work between channels based on current ticket volume
  • Acknowledge star performers, collaborate, and spark friendly competition between agents and teams
  • Make the wider company aware of the support team's hard work

Get the exact metrics you need with powerful filters

Geckboard makes it easy to visualize your core Zendesk Support metrics. It lets you filter by tag, group, brand, channel, custom fields, and more so you can display the exact metric you want.

Key metrics

  • Ticket volume by status
  • First reply time
  • Full resolution time
  • Customer Satisfaction Score (CSAT)
  • List of customer feedback
  • Ticket subject lines
  • Service Level Agreements (SLAs) breached and achieved
  • And many more...

Choose from beautiful visualizations, like these:

CSAT by agent

CSAT by agent

Ticket volume compared to last month

Ticket volume compared to last month

First reply time by department

First reply time by department